Guest Experience Host

Davidson Hospitality Group • Birmingham, AL

2d

About The Position

Hotel Wildemont, Autograph Collection, is a luxury boutique hotel in the Mountain Brook community outside Birmingham, Alabama. The property features curated art and design, guest rooms and suites, event spaces, an art gallery, Poseidon Spa, a rooftop restaurant and bar, and culinary experiences. The Guest Experience Host role is described in the posting as an Activities Coordinator position, organizing and facilitating engaging activities and events to make guests’ stays memorable.

The role plans and executes a range of activities, engages with guests to tailor offerings to their interests, coordinates schedules and operations, and delivers excellent customer service. It also involves collaborating with other departments, maintaining activity equipment and supplies, evaluating participation and guest feedback, and keeping current with leisure and hospitality trends.

Requirements

• High school diploma or equivalent.
• Previous experience organizing and leading activities or events.
• Excellent communication and interpersonal skills.
• Energetic and outgoing personality, with a passion for creating memorable experiences.
• Strong organizational and multitasking abilities.
• Ability to work well both independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays as required.
• CPR and First Aid certification, or willingness to obtain them.

Nice To Haves

• Relevant certifications or training in recreation or hospitality.

Responsibilities

• Plan and execute activities such as sports, games, arts and crafts, and group events.
• Engage with guests to understand their interests and preferences and tailor activities accordingly.
• Coordinate and schedule activities to support smooth operations and timely execution.
• Provide customer service, build positive relationships with guests, and address concerns or inquiries.
• Collaborate with other departments to integrate activities into the overall guest experience.
• Maintain activity equipment and supplies and ensure they are available and functioning properly.
• Monitor participation and feedback and make improvements as necessary.
• Stay informed about trends and developments in the leisure and hospitality industry to enhance activity offerings.

Benefits

• Multiple tiers of medical coverage
• Dental and vision coverage
• 24/7 Teledoc service
• Free maintenance medications
• Pet insurance
• Hotel discounts
• Tuition reimbursement
• Paid time off, including vacation, sick, bereavement, and holidays
• 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED