Guest Experience Host

Hotel Wildemont•Mountain Brook, AL

About The Position

The Guest Experience Host organizes and facilitates engaging activities and events for hotel guests, helping create memorable experiences. The role involves planning varied activities, learning about guests’ interests, coordinating schedules and operations, and collaborating with other departments to integrate activities into the overall guest experience. The host also maintains activity equipment and supplies, monitors participation and feedback, and updates offerings based on guest input and developments in the leisure and hospitality industry.

Requirements

High school diploma or equivalent.
Previous experience organizing and leading activities or events.
Excellent communication and interpersonal skills.
Energetic and outgoing personality with a passion for creating memorable experiences.
Strong organizational and multitasking abilities.
Ability to work well both independently and as part of a team.
Flexibility to work evenings, weekends, and holidays as required.
CPR and First Aid certification, or willingness to obtain certification.

Nice To Haves

Relevant certifications or training in recreation or hospitality.

Responsibilities

Plan and execute activities such as sports, games, arts and crafts, and group events.
Engage with guests to understand their interests and preferences and tailor activities accordingly.
Coordinate and schedule activities to support smooth operations and timely execution.
Provide excellent customer service, build positive guest relationships, and address concerns or inquiries.
Collaborate with other departments to integrate activities into the overall guest experience.
Maintain activity equipment and supplies and ensure they are available and functioning properly.
Monitor activity participation and feedback and make improvements as needed.
Stay updated on leisure and hospitality industry trends to enhance activity offerings.