Double Date Host Greeter - Seasonal

Omni Hotels & Spas•Rancho Mirage, CA

About The Position

The Host - Greeter delivers excellent guest service by building relationships, providing personalized service, and anticipating and meeting guests’ needs. The role requires understanding restaurant operations and seating guests in a friendly manner while balancing guest expectations with operational needs. The position supports restaurant service standards, reservations and table assignments, guest communication, cleanliness, sanitation, safety, and the upkeep of restaurant assets. The Host - Greeter responds to guest requests and complaints, helps ensure prompt and quality service, participates in meetings and training, and maintains a professional appearance and positive working relationships. This is a seasonal role at Omni Parker House.

Requirements

Hands-on food and beverage knowledge and a comprehensive working knowledge of the hospitality business.
Strongly preferred: relevant host experience in a fine dining restaurant.
Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.
Highly developed customer service skills, a friendly and approachable demeanor, strong problem-solving abilities, and attention to detail.
Ability to engage guests at all levels and a strong interest in providing warm, engaging, personalized service.
Ability to work in a fast-paced environment, manage multiple priorities, and handle stressful and busy hotel operations.
Ability to maintain a positive, professional demeanor and composure.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills and comfort speaking with guests.
Ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, management, and co-workers.
Computer literacy, including payroll systems, Micros, and POS systems.
Riverside County Food Handlers Certification.

Responsibilities

Maintain and refine service standards and comply with hotel standards, local laws, and health, safety, and sanitation requirements.
Perform host duties according to hotel standard operating procedures, including answering phones, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts.
Complete assigned side work, including organizing the host stand and guest entrance and maintaining menu cleanliness.
Follow proper trash procedures and maintain knowledge of all food and beverage menu items.
Report housekeeping or maintenance needs involving the restaurant or its equipment to management.
Maintain furniture, fixtures, and equipment to a high standard and handle hotel assets carefully to minimize breakage.
Follow proper steps of service when seating guests and ensure tables are set to a high standard before seating.
Provide positive guest service, respond to complaints, and take appropriate actions to address dissatisfaction and encourage return visits.
Respond accurately and promptly to guest requests to create a memorable experience.
Maintain knowledge of hotel offerings and nearby local attractions and entertainment.
Contribute to restaurant sanitation and coordinate service timing from the kitchen to the table, including prompt delivery and quality control.
Attend daily stand-up meetings to gather relevant information before service.
Help maintain cleanliness and organization across front- and back-of-house restaurant spaces.
Execute instructions in Restaurant Event Orders.
Build mutual trust, respect, and cooperation among co-workers and treat them fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni Parker House standards.
Respond swiftly and effectively to emergencies and safety situations and help maintain a safe environment for guests and staff.
Attend required department training and meetings and perform other duties required by leadership.