Double Date Host Greeter - Seasonal

Omni Hotels & Resorts•Rancho Mirage, CA

3d•$19 - $19

About The Position

The Double Date Host Greeter is responsible for delivering excellent guest service by building relationships, providing personalized service, anticipating guest needs, and seating guests in a friendly manner while considering their expectations and the restaurant’s operational needs. The role requires knowledge of restaurant operations and food and beverage offerings, as well as maintaining service, cleanliness, safety, and presentation standards. The position is seasonal and requires flexibility to work during busy periods and high-profile events, including nights, weekends, and holidays.

Requirements

Hands-on food and beverage knowledge and a comprehensive working knowledge of the hospitality business.
Strong customer service and problem-solving skills, a friendly and approachable demeanor, and attention to detail.
Ability to engage guests at all levels and provide warm, engaging, personalized service.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to handle stressful and busy hotel operations while maintaining a positive, professional demeanor and composure.
Ability to report to work on time and as scheduled.
Ability to stand and/or walk for extended periods.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Clear, concise written and verbal communication skills; comfort speaking with guests and ability to communicate clearly and pleasantly in English with guests, management, and co-workers.
Computer literacy, including payroll systems, Micros, and POS systems.
Riverside County Food Handlers Certification.
Willingness to work flexible hours during busy periods and high-profile events, including nights, weekends, and holidays.

Nice To Haves

Relevant host experience in a fine dining restaurant is strongly preferred.

Responsibilities

Maintain and refine service standards and ensure compliance with hotel standards and local laws.
Follow health, safety, and sanitation standards.
Perform host duties according to hotel procedures, including answering phones, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts.
Complete assigned side work, including organizing the host stand and guest entrance and keeping menus clean.
Follow proper trash procedures.
Maintain complete knowledge of food and beverage menu items.
Report housekeeping or maintenance needs for the restaurant and its equipment to management.
Maintain furniture, fixtures, and equipment to a high standard and handle hotel assets carefully to minimize breakage.
Follow service steps when seating guests and ensure tables are properly set before seating.
Provide positive guest service, respond appropriately to complaints, and take action to turn dissatisfied guests into return guests.
Respond accurately and promptly to guest requests to create a memorable experience.
Maintain knowledge of hotel offerings and local surroundings, including nearby entertainment and theaters.
Contribute to restaurant sanitation and coordinate service timing from the kitchen to the table, ensuring prompt delivery and quality control.
Attend daily stand-up meetings to gather relevant information before service.
Help keep all front-of-house and back-of-house restaurant spaces clean and organized.
Carry out instructions on Restaurant Event Orders.
Build mutual trust, respect, and cooperation with co-workers and treat them fairly and equitably.
Maintain a neat, organized, and professional appearance according to Omni Parker House standards.
Respond promptly and effectively to emergencies and safety situations, helping maintain a safe environment for guests and staff.
Attend required department trainings and meetings.
Perform other duties as required by leadership.