Guest Experience Greeter

The HEAT Group•Miami, FL

5d•Onsite

About The Position

The Guest Experience Greeter is a frontline ambassador for the Miami HEAT and Kaseya Center, welcoming guests and helping deliver a premium, seamless experience from arrival through entry, navigation, and departure. The role calls for a polished, professional, hospitality-focused presence and supports the organization’s purpose of uniting and empowering people to create extraordinary moments. This is a part-time, event-based position supporting HEAT games, concerts, and special events. Evening availability is required, with shifts running as early as 5:30 PM through midnight. The role requires availability on weeknights, weekends, and holidays year-round.

Requirements

Professional, polished, guest-first presence.
Strong communication and interpersonal skills.
Ability to thrive in a fast-paced, high-energy environment.
Availability for evening shifts, as early as 5:30 PM through midnight.
Availability on weeknights, weekends, and holidays year-round.

Nice To Haves

Customer service or hospitality experience.
Bilingual in English and Spanish.

Responsibilities

Welcome guests with a polished, warm greeting, make eye contact, and direct them to their destinations using clear, professional gestures.
Verify tickets for guests age 2 and older, accurately checking and scanning mobile or physical tickets for the correct event, date, and entrance.
Allow entry only when scanners show a valid green indicator.
Monitor escalator landings, support safe guest movement, and activate the emergency stop button when necessary.
Coordinate with elevator personnel by radio and help reserve elevators for premium guests and guests with limited mobility.
Provide directional assistance to seating sections, Guest Services, First Aid, retail locations, premium spaces, stairs, escalators, and other arena amenities.
Ensure only authorized guests enter designated seating sections and keep aisles and vomitories clear.
Enforce venue, NBA, and event-specific policies professionally and discreetly, adapting to concerts, shows, and HEAT games.
Assist with event egress, giveaway distribution, and guest farewell messaging.
Maintain knowledge of the arena layout, upcoming events, and emergency procedures; direct guests to safe evacuation routes when required.
Inspect the assigned area before the event, review event details, and report to the assigned post before doors open.
At event end, fold and store chairs or perform other assigned tasks, inspect the assigned area, and report concerns, damage, or safety issues to a Coach or Management before dismissal.
Proactively engage guests, anticipate needs, and provide attentive service that supports a consistent premium service culture.
Work collaboratively with team members and leadership, maintaining composure, sound judgment, precision, and accountability in a fast-paced environment.