Guest Experience Greeter

Kaseya Center•Miami, FL

6d•Onsite

About The Position

The Miami HEAT and Kaseya Center are seeking enthusiastic, guest-focused individuals to serve as frontline ambassadors and welcoming faces for arena guests. The Guest Experience Greeter delivers a polished, premium experience through arrival, entry, and navigation support, helping guests feel welcomed, informed, and excited for the event. The role includes greeting guests, verifying tickets, controlling access, supporting safe movement around the venue, providing directions, overseeing seating areas, enforcing event policies, and assisting with event operations and emergency procedures. Before events, greeters inspect their assigned areas, review event details, and report to their posts before doors open. After events, they support egress and assigned tasks, inspect their areas, and report concerns, damage, or safety issues to a Coach or Management. This is a part-time, event-based position supporting HEAT games, concerts, and special events. Evening availability is required, as early as 5:30 PM through midnight, along with availability on weeknights, weekends, and holidays year-round.

Requirements

Passion for delivering exceptional, hospitality-driven service.
Professional, polished, guest-first presence.
Strong communication and interpersonal skills.
Ability to thrive in a fast-paced, high-energy environment.
Availability for evening events, as early as 5:30 PM through midnight.
Availability on weeknights, weekends, and holidays year-round.

Nice To Haves

Customer service or hospitality experience.
Bilingual in English and Spanish.

Responsibilities

Greet each guest warmly and professionally, make eye contact, and direct guests to their next destination.
Verify that guests age 2 and older have valid tickets; accurately read and scan mobile or physical tickets for the correct event, date, and entrance.
Allow entry only when a pedestal or handheld scanner shows a valid green indicator.
Monitor escalator landings, help ensure safe movement, and activate the emergency stop when necessary.
Coordinate with elevator personnel by radio and help reserve elevators for premium guests and guests with limited mobility.
Provide directions to seating sections, Guest Services, First Aid, retail locations, premium spaces, and other arena amenities; guide able-bodied guests to stairs or escalators.
Ensure only authorized guests enter designated seating sections and keep aisles and vomitories clear.
Enforce venue, NBA, and event-specific policies professionally and discreetly, adapting to concerts, shows, and HEAT games.
Assist with egress, giveaway distribution, and guest farewell messaging at the end of events.
Maintain knowledge of the arena layout, upcoming events, and emergency procedures; direct guests to safe evacuation routes when required.
Inspect the assigned area before events, review event details, and report to the post before doors open.
After events, fold and store chairs or perform other assigned tasks, inspect the assigned area, and report concerns, damage, or safety issues to a Coach or Management.
Engage proactively with guests, anticipate needs, and provide attentive, polished service.
Represent the organization with professionalism, enthusiasm, and integrity while contributing to a consistent premium service culture.
Work collaboratively with team members and leadership, executing duties with precision, urgency, and accountability in a fast-paced, high-volume environment.