Guest Experience Coordinator - Hotel Cabana

Brightwild • Clearwater, FL

3d • Onsite

About The Position

Hotel Cabana Clearwater Beach is seeking an energetic, service-minded Guest Experience Coordinator to support guest interactions, day-to-day operations, and the overall guest experience. The role involves welcoming and checking in guests, assisting them throughout their stay, managing the guest journey from arrival through checkout, and communicating proactively to coordinate arrivals and address guest needs. The coordinator also works with housekeeping and maintenance, supports management with administrative tasks, and contributes to property content by capturing photos and videos and appearing on camera when showcasing the team, spaces, and guest experience.

The schedule is four days on and four days off, from 9:00 AM to 7:00 PM. Availability to work any day of the week, including early mornings and evenings as needed, is required.

Requirements

• Technical computer skills across hardware including laptops, tablets, and mobile devices.
• Reliable transportation to and from work.
• Availability to work Sunday through Saturday, with early mornings and evenings as needed.
• Professional communication across email, phone calls, chat, video calls, and texts.
• Ability to work under pressure in an agile, fast-paced environment.
• Excellent time management and ability to change activities frequently and cope with interruptions.
• Highly responsive and reliable.
• Fluent in English.

Responsibilities

• Welcome and check in guests with a warm, professional attitude.
• Manage the full guest journey from arrival through checkout.
• Assist guests during their stay by answering questions, providing recommendations, and resolving issues.
• Process payments and verify reservation details.
• Manage daily check-in and check-out reports, reservations, and cancellations.
• Complete physical check-ins and inspections for Hotel Cabana and The Gemma.
• Maintain a clean, organized, and presentable front desk area.
• Follow property policies, procedures, and safety standards.
• Respond promptly to chat messages, phone calls, and emails.
• Communicate proactively to support smooth arrivals and guest coordination.
• Provide clear, friendly assistance with inquiries, requests, and local recommendations.
• Coordinate with housekeeping and maintenance to ensure rooms are prepared on time.
• Notify the team of issues, delays, or operational needs.
• Support management with administrative tasks as needed.
• Capture photos and videos of property highlights and engage on camera or behind the scenes to showcase the team, spaces, and guest experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed