Guest Experience Associate - PT

Blandford Nature Center•Grand Rapids, MI

3d•$0 - $17

About The Position

The Guest Experience Associate is the first point of contact for visitors, welcoming and orienting them to Blandford Nature Center’s trails and grounds and answering questions about the organization. The role collects day-pass fees, informs visitors about and sells memberships, and supports gift-shop sales. The associate also responds to phone inquiries and helps maintain a welcoming, professional, and supportive environment. This is a part-time position of approximately eight hours per week on Saturdays, with potential for additional weekday or special-event hours as needed. Saturday availability is required. Scheduled Saturday hours are 8:45 a.m. to 5:15 p.m.

Requirements

Customer-service experience, including cash handling.
Experience with, or ability to learn, computer programs, software, applications, and a point-of-sale system.
Excellent verbal and written communication skills and careful attention to detail.
Availability and reliability to work Saturdays.
A positive role model in attitude and behavior.
Ability to project a professional image internally and externally.
Experience working with communities from diverse backgrounds and cultures.

Nice To Haves

Bilingual ability.

Responsibilities

Open and close facilities in a timely, safe, and responsible manner.
Greet visitors and answer telephone inquiries in a friendly and courteous manner.
Process day-pass and membership payments and gift-shop sales.
Orient visitors to trails, grounds, buildings, and program opportunities.
Help stock, clean, and set up displays in the gift shop.
Maintain lobby and bathroom tidiness and restock items as needed.
Provide guidance and training to volunteers as needed.
Assist with program registrations and collect payment for group visits or programs.
Assist with special events and rentals as needed.