PT Guest Experience Agent

Horseshoe Bay Resort • Los Angeles, CA

21h

About The Position

The Guest Experience Agent is responsible for greeting and registering guests and checking them out of the hotel, while supporting outstanding guest service and financial profitability. The role involves completing guest registration and payment processes, answering questions about the hotel and local area, promoting hotel services, resolving guest concerns, and communicating messages to guests. The position offers a variety of shifts, including days, evenings, and weekends.

Requirements

• Prior experience as a Guest Experience Agent in a hotel or in a high-volume customer-facing industry.
• Excellent computer skills.
• Team spirit.
• Passion for providing excellent customer service and ensuring guest satisfaction.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms or arranging bell-person assistance.
• Assist guests with check-out by confirming room and service charges, using the point-of-sale system, handling money, processing credit and debit cards, recording payment, converting foreign currency, making change, and processing gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, local-area information, and other product details, and answer guest questions.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to support guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Benefits

• Exceptional benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed