PT Guest Experience Agent

Crescent Careers • Los Angeles, CA

3d

About The Position

The Guest Experience Agent greets and registers hotel guests and assists with checkout, supporting outstanding guest service and the hotel’s financial profitability. The role involves using hotel systems and payment methods, sharing hotel and local-area information, promoting services, responding to requests, resolving guest issues, and relaying messages. The position offers flexibility through a variety of shifts, including days, evenings, and weekends.

Requirements

• Prior experience as a Guest Experience Agent in a hotel or in a high-volume customer-facing industry.
• Excellent computer skills.
• Team spirit.
• Passion for providing excellent customer service and ensuring guest satisfaction.
• Willingness to work a variety of shifts, including days, evenings, and weekends.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and directing guests to their rooms or arranging bell-person assistance.
• Assist guests with checkout by confirming room and service charges, using the point-of-sale system, handling money, processing credit and debit cards and other payments, converting foreign currency, making change, and processing gift certificates and cards.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other hotel products, and respond to guest questions.
• Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, research issues, and resolve or negotiate solutions to support guest satisfaction.
• Receive, enter, retrieve, and relay messages to guests.

Benefits

• Benefit plan for eligible associates and their family members.
• 401(k) matching program for eligible associates.
• Discounts at Crescent-managed properties in North America for associates and their family members.
• Health and wellness programs.
• Learning and development opportunities.
• Travel discounts.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed