Guest Environment Expert

Marriott•San Diego, CA

About The Position

Guest Environment Experts perform a range of housekeeping functions and maintain the appearance and cleanliness of the hotel. Their work helps create a memorable guest experience and may include responding to guest requests, stocking carts, and cleaning guest rooms and public spaces. They are expected to take initiative and complete other reasonable job duties as requested. The role requires a safe and professional approach to work, adherence to company policies and procedures, protection of confidential information, and maintenance of quality standards. Associates are expected to maintain a professional uniform, personal appearance, and communications. The position is with Courtyard, part of Marriott International, which describes its culture as focused on serving travelers, providing an exceptional guest experience, teamwork, and continuous learning and improvement.

Requirements

  • Ability to stand, sit, or walk for extended periods.
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
  • Professional personal appearance and communication.
  • Ability to follow company policies and procedures, maintain confidentiality, and uphold quality standards.

Nice To Haves

  • Passion for providing an exceptional guest experience.
  • Enjoy working as part of a small, ambitious team.
  • Interest in learning and continuous improvement.

Responsibilities

  • Maintain the appearance and cleanliness of the whole hotel.
  • Deliver guest requests.
  • Stock carts.
  • Clean rooms and public spaces.
  • Follow company policies and procedures, maintain confidentiality, and uphold quality standards.
  • Maintain a professional uniform, personal appearance, and communications.
  • Ensure a safe workplace and perform other reasonable job duties as requested.
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