Guest Coordinator

Ulta Beauty, Inc.•New Providence, NJ

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and phone interactions. The role represents Ulta Beauty’s image, products, and culture while supporting the Experience Manager and Assistant Services Manager across sales and performance, guest service and associate culture, and operational processes and compliance. The position calls for an interest in the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge. The Guest Coordinator supports retail and service sales, guest loyalty, appointment booking, salon operations, in-store events, and the overall guest experience. They work with guests and store teams to identify needs, make appropriate service and product recommendations, support service providers’ appointment and rebooking practices, and maintain compliance with company policies, safety procedures, sanitation standards, and state board guidelines. The role also helps maintain store cleanliness and readiness, protects company assets, and completes other assigned duties. The position requires a flexible schedule that includes days, evenings, weekends, and holidays. Working conditions include continuous mobility and lifting or moving objects up to 10 pounds, frequent standing and other physical movements, continuous coordination and manipulation of objects, and frequent use of computers and telephonic devices.

Requirements

High school diploma is preferred.
One year of relevant work experience or an equivalent combination of education and relevant work experience.
Proficiency with basic technology, such as point-of-sale systems, Apple devices, and the Services Booking System.
Competency in sales, products, and services.
Ability to build and maintain strong customer relationships.
Strong communication skills.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
Handle sales, refunds, and exchanges courteously.
Answer salon calls; address and resolve guest concerns; manage the services booking system, guest records, and salon traffic flow; and suggest add-on services.
Inform guests about promotions and events, invite them to try services, and provide knowledgeable product and service recommendations.
Support service providers with appointment pages, rebooking, and new guest acquisition.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about industry trends, products, and services and their ingredients and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Communicate and collaborate with the team to build awareness of stylists’ personal goals and support their success.
Develop guest relationships through in-person and phone interactions and provide appropriate recommendations.
Identify guest needs by observing consultations and helping ensure service guests receive a 360° experience.
Collaborate with managers, associates, stylists, and skin therapists to grow the business and support the guest experience.
Build professional relationships with peers and brand partners to support exceptional guest service.
Explain the benefits of the guest loyalty program, including credit and the Ulta Beauty app.
Attend mandatory trainings and meetings for continued professional development.
Follow and ensure compliance with company policies, procedures, and standards, including the dress code.
Help ensure safety, sanitation, and infection control procedures are followed before, during, and after services, and comply with state board guidelines.
Work with the Experience Manager using scheduling tools to recommend schedule adjustments that maximize results.
Communicate supply needs to the Experience Manager and help keep the area guest-ready.
Help maintain cleanliness and operational standards in the salon, salesfloor, restrooms, backroom, break area, and other assigned areas.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Perform other operational tasks as directed.