Guest Coordinator

Ulta Beauty, Inc.•Surprise, AZ

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and telephone interactions. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager and Assistant Services Manager in performance, people, and process. It requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge. The coordinator supports retail and service sales, guest loyalty, and in-store events; helps manage salon calls, bookings, guest records, concerns, and traffic flow; and makes service and product recommendations. The role also collaborates with the services team and store colleagues, supports appointment and event execution, and helps maintain operational, safety, sanitation, and compliance standards.

Requirements

At least 1 year of relevant work experience or an equivalent combination of education and relevant work experience.
Proficiency with basic technology, such as a Point of Sale system, Apple devices, and Services Booking System.
Demonstrated competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Strong communication skills.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales.
Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
Handle sales, refunds, and exchanges courteously.
Answer salon calls, address and resolve guest concerns, manage the services booking system and guest records, and support salon traffic flow.
Suggest add-on services and provide knowledgeable product and service recommendations.
Inform guests about promotions and events and invite them to try services, including boutique and salon services.
Support service providers’ appointment pages, rebooking, and new guest acquisition.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Contribute to an inclusive environment and communicate and collaborate with the team to support stylists’ goals.
Develop guest relationships and identify guest needs by observing consultations and helping ensure each service guest receives a 360° experience.
Collaborate with managers, associates, stylists, skin therapists, and brand partners to grow the business and deliver guest service.
Explain the benefits of the guest loyalty program, credit, and Ulta Beauty app.
Attend mandatory trainings and meetings.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Support compliance with safety, sanitation, infection control procedures, and state board guidelines before, during, and after services.
Partner with the Experience Manager to use scheduling tools and recommend schedule adjustments to maximize results.
Communicate supply needs to the Experience Manager and help ensure guest-readiness.
Help maintain cleanliness and operational standards in the salon, salesfloor, restrooms, backroom, break area, and other assigned areas.
Protect company assets by following loss prevention practices and providing exceptional guest service.
Execute other operational tasks as directed.