Guest Coordinator

Ulta Beauty, Inc. • Avon, CT

1d • Onsite

About The Position

The Guest Coordinator engages with guests and promotes Ulta Beauty’s services business through in-person and phone interactions. The role represents Ulta Beauty’s image, products, and culture and supports the Experience Manager and Assistant Services Manager across sales and performance, guest service and associate culture, and operating procedures and compliance. It calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.

The Guest Coordinator supports retail and service sales, guest loyalty, and in-store events; helps manage salon calls, bookings, guest records, and salon traffic; and works with service providers and store teams to deliver a strong guest experience. The position also supports scheduling, safety and sanitation compliance, store operations, and loss prevention. A high school diploma is preferred, and one year of relevant work experience or an equivalent combination of education and relevant work experience is required. The role requires a flexible schedule that includes days, evenings, weekends, and holidays, and involves continuous mobility and physical activity during shifts.

The pay range is $16.94–$21.50 per hour. Eligible associates may earn overtime as required by law. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits; part-time positions are eligible for dental, vision, life, and disability benefits.

Requirements

• One year of relevant work experience or an equivalent combination of education and relevant work experience.
• Proficiency with basic technology, such as point-of-sale systems, Apple devices, and the Services Booking System.
• Competency in sales, products, and services.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma.

Responsibilities

• Contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omnichannel sales.
• Acknowledge guests in the Salon, Haircare, and Skincare areas and provide friendly, prompt, courteous service.
• Handle sales, refunds, and exchanges courteously.
• Answer salon phone calls, resolve guest concerns, manage the services booking system and guest records, and support salon traffic flow.
• Suggest add-on services and recommend products and services based on guests’ needs.
• Inform guests about promotions and events and invite them to try services, including boutique and salon services.
• Support service providers’ appointment pages, rebooking, and new guest acquisition.
• Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
• Stay informed about industry trends, products, and services, including their ingredients and benefits.
• Maintain prompt and regular attendance.
• Contribute to an inclusive environment and communicate and collaborate with the team to support stylists’ goals.
• Develop guest relationships and identify needs by observing consultations and supporting a 360-degree service experience.
• Collaborate with managers, associates, stylists, skin therapists, and brand partners to grow the business and support guest service.
• Explain the benefits of the guest loyalty program, credit, and the Ulta Beauty app.
• Attend mandatory trainings and meetings.
• Follow company policies, procedures, standards, and dress code.
• Support compliance with safety, sanitation, infection-control procedures, and state board guidelines.
• Work with the Experience Manager on scheduling tools and recommend schedule adjustments to maximize results.
• Communicate supply needs and help maintain guest readiness.
• Maintain cleanliness and operational standards in assigned store areas.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Perform other operational tasks as directed.

Benefits

• Paid time off for eligible full-time positions.
• Health insurance for eligible full-time positions.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability benefits.
• Overtime pay as required by applicable law for eligible associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED