Guest Care Coordinator

Rejuve Salon Spa • Carmel, IN

7d • Onsite

About The Position

Rejuve Salon Spa, an Aveda Lifestyle Salon in Carmel, Indiana, is seeking a Guest Care Coordinator. This role is crucial as it represents the first and last impression a guest has of the salon. The Guest Care Coordinator sets the tone for the entire visit, providing a warm welcome, answering questions confidently, ensuring a seamless checkout, and offering a genuine goodbye to encourage repeat business. This is a professional hospitality role for someone who takes pride in taking care of people. Rejuve Salon Spa aims to elevate lives by developing exceptional professionals who create remarkable experiences for every guest, team member, and community. Their operations are guided by 'The Rejuve Way': leading with intention, creating remarkable experiences, and maintaining a high standard of professionalism.

Requirements

• Prior experience in a customer-facing or hospitality role where professionalism and reliability mattered.
• A professional, polished presence paired with genuine, outgoing warmth.
• Clear, articulate communication, both in person and over the phone.
• A self-starter's initiative: you see what needs doing, and you do it.
• Strong organization and attention to detail, even when the salon is busy.
• A true team-first mindset.
• Enthusiasm for learning and growing: our products, our systems, and our standards.
• Availability that includes Fridays and Saturdays, with a mix of morning and evening (open and close) shifts.

Nice To Haves

• Salon experience is a plus, not a requirement.

Responsibilities

• Create a warm, intentional welcome for every guest, setting a positive tone from the moment they walk in.
• Manage the guest experience at the front desk: scheduling appointments, handling bookings, and answering questions in person and over the phone with clarity and confidence.
• Speak knowledgeably about our services, Aveda products, and membership and package options, helping guests choose what is right for them.
• Offer thoughtful, personalized Aveda retail recommendations that extend the guest's results at home.
• Guide guests through membership and package sign-ups, explaining the benefits with genuine enthusiasm.
• Keep the salon pristine and welcoming: maintaining the front area, restocking retail shelves, laundering towels, and handling the small details that make luxury feel effortless.
• Support the opening and closing of the salon, so every day begins and ends to the same standard.
• Serve beverages and attend to each guest's comfort throughout their visit.
• Partner closely with stylists and teammates so the day runs smoothly for everyone.
• Assist with day-to-day operations: light bookkeeping, inventory, and tracking retail sales.

Benefits

• Competitive pay ($15 to $16 per hour, based on experience), with opportunity for retail commission.
• Paid time off and vacation for full-time team members.
• 401(k) with company match.
• Generous discounts on salon products and services.
• Ongoing, paid continuing education to grow your skills and your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed