Guest Attendant

Hotel Management & Consulting • Indio, CA

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About The Position

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant for a highly visible customer service role. The Guest Attendant is the face of the property and the first point of contact for guests, supporting front office operations, guest services, laundry, cleaning, maintenance, and sales and marketing activities. The role requires following emergency procedures and helping ensure the security of the property and its guests. The company describes its culture as performance-based, balancing hard work with respect for personal life, with advancement based on merit and a small, efficient hospitality team. The company may modify the job description, and the employment relationship is at will rather than an employment contract. Equal employment opportunity is provided, reasonable accommodation may be available, and the workplace is drug free.

Requirements

• At least one year of customer service experience.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Proactive approach to solving problems.
• Willingness to work a changing schedule.
• Ability to kneel, squat, stand, sit, bend, and twist for long periods.
• Ability to regularly lift, push, or pull up to 20 pounds and occasionally up to 50 pounds.

Nice To Haves

• Hotel operations experience.

Responsibilities

• Support daily property and front office operations, including reservations, renewals, check-outs, and check-ins.
• Review and approve front office paperwork and reports.
• Ensure guest needs are met and fulfill special requests, such as linen exchanges.
• Conduct tours for potential guests and close sales.
• Wash, dry, fold, and organize linens and towels, and maintain a clean, organized laundry area.
• Perform cleaning tasks as needed, including vacuuming, dusting, and sanitizing public areas.
• Ensure cleaning supplies are stocked and distributed across the property.
• Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Perform other duties as assigned.

Benefits

• DailyPay access with flexible options to access earnings.
• Medical, dental, and vision benefits for full-time employees.
• Paid time off for full-time employees.
• Employee Assistance Program available to all employees.
• Opportunities for advancement within the company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed