Guest Attendant

Hotel Management & Consulting • Sumter, SC

8d

About The Position

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant for a highly visible customer service role. The Guest Attendant serves as the face of the property and the first point of contact for guests, supporting front office operations, guest services, laundry, cleaning and maintenance, sales and marketing, and emergency procedures.

The company describes its culture as performance-based, balancing hard work with respect for personal life. It operates with a small, efficient team and offers equal opportunity and advancement based on merit. This job description may be modified by the company and does not constitute an employment contract; employment is at will. The company provides equal employment opportunities, prohibits unlawful harassment, may provide reasonable accommodations, participates in E-Verify following a favorable hiring decision, and is a drug-free workplace.

Requirements

• At least one year of customer service experience.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Proactive approach to solving problems.
• Willingness to work a changing schedule.
• Ability to kneel, squat, stand, sit, bend, and twist for long periods.
• Ability to lift, push, and pull up to 20 pounds regularly and occasionally up to 50 pounds.

Nice To Haves

• Hotel operations experience preferred.

Responsibilities

• Handle daily property and front office operations, including reservations, renewals, check-outs, and check-ins.
• Review and approve front office paperwork and reports.
• Ensure guest needs are met and fulfill special guest requests, such as linen exchanges.
• Conduct tours for potential guests and close sales.
• Complete laundry duties, including washing, drying, folding, and organizing linens and towels.
• Maintain a clean and organized laundry area.
• Perform cleaning tasks as needed, including vacuuming, dusting, and sanitizing public areas.
• Ensure cleaning supplies are stocked and distributed across the property.
• Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Perform other duties as assigned.

Benefits

• DailyPay access with flexible options to access earned pay.
• Medical, dental, and vision benefits for full-time employees.
• Paid time off for full-time employees.
• Employee Assistance Program provided to all employees for personal or work-related concerns.
• Career advancement opportunities for dedicated employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed