Guest Attendant

WoodSpring Suites (Hotel Management and Consulting, Inc. (HMC))•Sumter Township, MN

9d•$14 - $16

About The Position

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant for a highly visible customer service role. The Guest Attendant is the face of the property and the first point of contact for guests. The role supports front office operations, guest services, laundry, cleaning and maintenance, sales and marketing, and property emergency procedures. The company describes its culture as performance-based, balancing hard work with respect for personal life, and offering equal opportunity and merit-based advancement within a small, efficient hospitality team.

Requirements

At least one year of customer service experience.
Proficient computer skills.
Excellent communication skills.
Strong organizational, time management, and problem-solving skills.
Proactive approach to solving problems.
Willingness to work a changing schedule.
Ability to kneel, squat, stand, sit, bend, and twist for long periods.
Ability to regularly lift, push, and pull up to 20 pounds and occasionally up to 50 pounds.

Nice To Haves

Hotel operations experience.

Responsibilities

Handle daily property operations, including reservations, renewals, check-outs, and check-ins.
Review and approve front office paperwork and reports.
Ensure guest needs are met and fulfill special guest requests, such as linen exchanges.
Conduct tours for potential guests and close sales.
Wash, dry, fold, and organize linens and towels, and maintain a clean, organized laundry area.
Perform cleaning tasks as needed, including vacuuming, dusting, and sanitizing public areas.
Keep cleaning supplies stocked and distribute them across the property.
Assist with in-house guest sales and marketing initiatives to increase occupancy.
Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
Perform other duties as assigned.