Guest Attendant

Hotel Management & Consulting • Colorado Springs, CO

11d

About The Position

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. This highly visible customer service role serves as the face of the property and the first point of contact for guests. The position supports front office operations, guest services, laundry, cleaning and maintenance, sales and marketing, and property emergency procedures. The company describes its culture as performance-based, with hard work balanced with respect for personal life, merit-based advancement, and a small, efficient hospitality team.

Requirements

• At least one year of customer service experience.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Proactive approach to solving problems.
• Willingness to work a changing schedule.
• Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
• Ability to lift, push, and pull up to 20 pounds regularly and occasionally up to 50 pounds.

Nice To Haves

• Hotel operations experience preferred.

Responsibilities

• Support daily front office operations, including reservations, renewals, check-outs, and check-ins.
• Review and approve front office paperwork and reports.
• Ensure guest needs are met and fulfill special requests, such as linen exchanges.
• Conduct tours for potential guests and close sales.
• Complete laundry duties, including washing, drying, folding, and organizing linens and towels.
• Maintain a clean and organized laundry area.
• Perform cleaning tasks as needed, including vacuuming, dusting, and sanitizing public areas.
• Ensure cleaning supplies are stocked and distributed across the property.
• Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits for full-time employees.
• Paid time off for full-time employees.
• DailyPay access for flexible access to earnings.
• Employee Assistance Program provided to all employees for personal or work-related concerns.
• Opportunities for advancement within the company for dedicated employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed