Guest Arrival Expert - Door

Marriott • Rancho Mirage, CA

1d

About The Position

Guest Arrival Experts guide guests through memorable arrival and departure experiences by providing a range of services, responding to guest needs, processing operational tasks, completing reports, and sharing information about the local area. They are expected to take initiative, move around their workspace, and make transactions feel like part of the guest experience.

The role requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Employees may stand, sit, or walk for extended periods and perform hands-on tasks involving moving, lifting, carrying, pushing, pulling, and placing objects. Other reasonable duties may be assigned.

The position supports The Ritz-Carlton’s Gold Standards and luxury-service commitments. Team members learn and exemplify its Employee Promise, Credo, and Service Values.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through arrival and departure experiences.
• Deliver a range of guest services and respond to guest requests.
• Process operational needs and complete reports.
• Share highlights and information about the local area.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.
• Learn and exemplify The Ritz-Carlton Gold Standards, including its Employee Promise, Credo, and Service Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED