Guest Arrival Expert

Marriott • College Park, GA

3d

About The Position

Guest Arrival Experts create memorable arrival and departure experiences for hotel guests by delivering a wide range of services and responding to guest needs. They take initiative and are empowered to move around their work area to handle operational tasks, address requests, complete reports, and share information about local attractions. Their work should make guest transactions feel like part of the overall experience.

The role requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Guest Arrival Experts spend extended periods standing, sitting, or walking and perform hands-on tasks involving moving, lifting, carrying, pushing, pulling, and placing objects. They may also perform other reasonable duties as requested.

Marriott International describes itself as an equal opportunity employer committed to valuing associates’ diverse backgrounds and providing access to opportunity. JW Marriott emphasizes associate well-being, camaraderie, training, development, and recognition in a luxury hospitality environment.

Requirements

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through arrival and departure experiences.
• Deliver services that help create memorable guest experiences.
• Take initiative and move about the work area to complete necessary tasks.
• Process operational needs and address guest requests.
• Complete reports.
• Share information about the local area.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform hands-on physical tasks and other reasonable job duties as requested.

Benefits

• Training and development opportunities.
• Recognition.
• A work environment focused on holistic well-being.
• Camaraderie with a diverse group of co-workers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED