Guest Arrival Expert

Marriott • Naples, FL

1d

About The Position

Guest Arrival Experts create memorable arrival and departure experiences for hotel guests by taking initiative and delivering a broad range of services. They guide guests through arrival and departure, process operational needs, respond to guest requests, complete reports, and share information about the local area. They are empowered to move around their work area and take the actions needed to make transactions part of the guest experience.

The role requires following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communications. Guest Arrival Experts help maintain a safe workplace and perform other reasonable job duties as requested. The position supports The Ritz-Carlton’s Gold Standards and luxury-service expectations, including its Employee Promise, Credo, and Service Values.

Requirements

• High school diploma or G.E.D. equivalent preferred.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Guide guests through their arrival and departure experiences.
• Process operational needs, address guest requests, complete reports, and share highlights of the local area.
• Help create a safe workplace by following company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.
• Learn and exemplify The Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED