Assistant Supervisor, Guest Arrival

SeaWorld•Busch Gardens Williamsburg, SC

About The Position

Busch Gardens is seeking a dependable, driven Assistant Supervisor, Guest Arrival to help deliver exceptional guest service and create positive memories for guests. The role supports the safe operation of the park for ambassadors, guests, and animals; develops and coaches ambassadors; oversees assigned operating areas and daily procedures; and responds to guest and ambassador needs. This is a part-time position paying $13.41 per hour. The role requires three full days of open availability and flexibility to work varying shifts based on park hours, including days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events.

Requirements

At least 18 years old.
High school diploma or equivalent preferred.
Leadership experience preferred.
Excellent computer skills and ability to work with multiple selling systems preferred.
Valid state driver’s license and ability to obtain a company driver’s license.
Ability to complete provided CPR/AED training and certification.
Ability to be trained and certified at all attractions.
Excellent written and verbal communication skills.
Comfortable speaking in front of large groups of guests and ambassadors.
Ability to remain calm and professional during challenging situations.
Working knowledge of Microsoft Office applications.
Ability to stand and walk for long periods.
Ability to bend and stoop to assist with park cleaning.
Ability to lift 25 pounds and push or pull 50 pounds.
Ability to climb stairs.
Ability to work comfortably outdoors.
Three full days of open availability.
Availability to work varying shifts or hours based on park hours, including days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events.

Nice To Haves

High school diploma or equivalent.
Leadership experience.
Excellent computer skills and ability to work with multiple selling systems.

Responsibilities

Ensure a safe environment for ambassadors, guests, and animals.
Develop OJT’s and ambassadors by providing training, feedback, and coaching.
Ensure compliance with state and federal regulations, park policies, and department procedures.
Create and maintain the unit’s team rotation grid.
Maintain park cleanliness, conduct quality inspections of assigned areas, and follow up on improvement opportunities.
Respond to guest and ambassador needs.
Report project status to Supervisors and Managers.
Oversee completion of daily opening and closing procedures.
Use problem-solving skills to achieve positive guest resolutions as needed.
Oversee the assigned operating area.
Ensure strict adherence to cash-handling procedures.
Work in all areas of the Guest Arrival team as needed.