GTM Engineer, Post-Sales
About The Position
The GTM Engineer, Post-Sales, takes manual post-sale work (onboarding, billing, orders, renewals) and turns it into infrastructure: deleting what doesn’t need to happen, automating what remains, and leaving behind a clean, reliable process. Alongside back-end automation work, this role will be customer-facing, with direct customer contact on issues like billing and onboarding. Outcomes you will drive: Grow selling capacity: automated billing, onboarding, and order workflows free up AE time for new business, measured by time reclaimed and revenue capacity redirected. Raise billing accuracy: contract-to-billing automation, pre-go-live QA, and reconciliation systems keep invoices clean from the start, tracked against the monthly error rate. Accelerate onboarding: automated activation tracking and config QA get customers live and billing correctly faster, measured by time-to-activation and first-invoice accuracy. Build the renewal engine: an automated renewal calendar, comms, and CRM hygiene system that keeps every account renewal-ready, measured by renewal readiness. Grow expansion revenue: automated health scoring and signal detection surface opportunities to AEs before they’re missed, measured by findings actioned and revenue recovered.
Requirements
- 3+ years in GTM engineering, or automation-heavy operations within Revenue Operations, Sales, or Customer Success Ops
- Demonstrated experience building automations, integrations, or AI workflows (Zapier-level minimum, Python or APIs a plus)
- Experience with Salesforce or a comparable CRM, with a real understanding of how systems-of-record hygiene affects downstream reporting
- Experience with Gong or a comparable call-intelligence platform, including using it to reduce manual CRM data entry
- Experience building automation around margin or pricing data, translating contract terms into leakage or uplift signals
- Comfortable working in issue-tracking tools like Linear to track multi-week technical workstreams (e.g., migrations)
- Familiarity with modern AI tooling and a track record of applying it to real operational workflows, not just experimenting with it
- Ability to handle customer-facing conversations on billing, onboarding, and order issues clearly and effectively
- Has a bias toward elimination: questions whether the work is even necessary before building around it
Nice To Haves
- Enjoy taking a manual process and turning it into something clean, automated, and built to last
- Are comfortable making judgment calls about tooling with incomplete information: you can run a fast evaluation, form a view, and move
- Thrive working across Revenue Operations, Solutions, Sales, and the account team: you know a good system serves all of them, not just whoever asked for it
Responsibilities
- Automate contract-to-billing configuration, translating signed terms into correct billing setup validated before go-live
- Own the onboarding activation tracker, driving each new customer through to live and billing correctly
- Build billing reconciliation automation that flags discrepancies before customers see them, and own customer-facing resolution of disputes through to close
- Build SIM order intake and logistics automation, taking Account Executives off the operational path
- Build the renewal-admin engine: renewal calendar, auto-renewal comms, and Salesforce renewal-field hygiene, partnering with Revenue Operations
- Extend the existing account health and expansion signal system, routing ready-to-action findings to Account Executives and closing the loop on execution
- Own migration completion tracking and customer communication, partnering with Solutions on technical execution
- Evaluate and integrate AI-powered tooling into the post-sale stack, separating what compounds impact from what adds noise
Benefits
- Competitive compensation
- All employees receive equity at hire and given transparent salary and equity formulas across the team
- Flexible health coverage (up to 100% employee, 95% dependents)
- Unlimited PTO with 2 weeks mandatory
- Monthly mental health days
- 14 weeks paid parental leave
- $1,000 hiring bonus
- $250/month WFH Stipend (taxable)
- Life and disability insurance fully covered
- 401(k) plan (no match)
- Access to our Professional Development Fund after one year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
