GTM Enablement - Tools & Process Content Intern

Docusign • Seattle, WA

5d • Hybrid

About The Position

The GTM Enablement - Tools & Process Content Intern audits existing enablement materials and creates concise learning resources for critical tools and processes, as well as manager-focused guides to support leadership training. The work serves employees globally and includes presenting completed work to senior team leaders at the end of the internship, along with leaving a portfolio of resources for continued GTM effectiveness. This is a four-month internship and an individual-contributor role reporting to the Sr. Manager, Global Enablement Content.

The position is hybrid, with an in-office expectation of at least two days per week; the frequency may vary by team but will include weekly office attendance. The role uses technical and AI tools and involves collaboration with Sales, Customer Success, Sales Development, and cross-functional partners.

Requirements

• Currently pursuing a bachelor's degree in Business, Communications, Marketing, Organizational Development, or a related field.
• Experience with Google Workspace, including Docs, Sheets, and Slides.
• Experience in project management.

Nice To Haves

• Experience in sales operations, business enablement, training or instructional design, or corporate strategy.
• Experience with content management systems, learning platforms, or design tools such as Seismic, Canva, Guidde, Google Vids, Gemini, or Glean.
• Knowledge of sales processes, go-to-market strategy, or customer success operations.
• Familiarity with Salesforce or other CRM platforms.
• Strong analytical and problem-solving skills.
• A portfolio or examples of prior content creation, documentation, or learning materials.
• Experience with video scripting, infographics, or interactive content development.
• Strong written and verbal communication skills and ability to translate complex processes into clear, concise language.
• Excellent stakeholder management and collaboration abilities.
• Self-directed approach and ability to manage multiple projects with minimal supervision.
• Attention to detail and quality orientation.

Responsibilities

• Audit Sales, Customer Success, and Sales Development enablement materials to identify gaps, redundancies, and opportunities for improvement.
• Create concise learning materials such as quick-reference guides, decision trees, microlearning modules, video scripts, and interactive resources covering critical tools and processes.
• Develop manager-focused enablement content, including facilitation guides, discussion frameworks, scenario-based learning materials, and coaching toolkits.
• Partner with cross-functional teams to create learning assets for globally rolling out go-to-market initiatives and ensure consistency and quality across regions.
• Maintain a centralized content calendar, library, and documentation system; track content usage and gather performance feedback.
• Interview and hold working sessions with Sales, Customer Success, and Sales Development leaders to understand pain points, content needs, and learning preferences.
• Test learning assets with end users, collect qualitative feedback, and iterate based on effectiveness, usability, and engagement.
• Apply technical and AI tools and best practices to create compelling content and improve team efficiency.
• Present completed work to senior team leaders and leave behind a portfolio of resources.

Benefits

• Paid time off and paid company holidays based on region.
• Paid parental leave of up to six months following birth, adoption, or foster care placement.
• Health benefit plans, including options with 100% employer-paid premiums and minimum employee contributions, available from the first day of employment.
• Retirement and pension programs with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Paid compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Career Level: Intern