GTM Enablement - Tools & Process Content Intern

Docusign • Seattle, WA

6d • Hybrid

About The Position

Docusign is hiring a four-month intern to support Global Go-to-Market Enablement, focusing on tools and process content. The intern will audit existing enablement materials, develop concise learning resources for critical processes and tools, and create manager-specific guides that strengthen leadership training. The work will serve employees globally and influence how teams operate. At the end of the internship, the intern will present their work to senior team leaders and leave a portfolio of resources to support GTM effectiveness.

This is an individual contributor role reporting to the Sr. Manager, Global Enablement Content. The role is hybrid, with access to an office required and an expected minimum of two in-office days per week; frequency may vary by team.

Docusign serves more than 1.5 million customers and over a billion people in more than 180 countries. Its Intelligent Agreement Management platform helps companies create, commit to, and manage agreements.

Requirements

• Currently pursuing a bachelor's degree in Business, Communications, Marketing, Organizational Development, or a related field.
• Experience with Google Workspace, including Docs, Sheets, and Slides.
• Experience in project management.

Nice To Haves

• Experience in sales operations, business enablement, training or instructional design, or corporate strategy.
• Experience with content management systems, learning platforms, or design tools such as Seismic, Canva, Guidde, Google Vids, Gemini, or Glean.
• Knowledge of sales processes, go-to-market strategy, or customer success operations.
• Familiarity with Salesforce or other CRM platforms.
• Strong analytical and problem-solving skills.
• A portfolio or examples of prior content creation, documentation, or learning materials.
• Experience with video scripting, infographics, or interactive content development.
• Strong written and verbal communication skills, including the ability to translate complex processes into clear, concise language.
• Excellent stakeholder management and collaboration abilities.
• Self-direction and the ability to manage multiple projects with minimal supervision.
• Attention to detail and a quality orientation.

Responsibilities

• Audit Sales, Customer Success, and Sales Development enablement materials to identify gaps, redundancies, and improvement opportunities.
• Create concise learning materials, including quick-reference guides, decision trees, microlearning modules, video scripts, and interactive resources about critical tools and processes.
• Develop manager-focused enablement content, such as facilitation guides, discussion frameworks, scenario-based learning materials, and coaching toolkits.
• Partner with cross-functional teams to create learning assets for global go-to-market initiatives and ensure consistency and quality across regions.
• Maintain a centralized content calendar, library, and documentation system; track content usage and gather performance feedback.
• Interview and hold working sessions with Sales, Customer Success, and Sales Development leaders to understand pain points, content needs, and learning preferences.
• Test learning assets with end users, gather qualitative feedback, and iterate to improve effectiveness, usability, and engagement.
• Apply technical and AI tools and best practices to create compelling content and improve team efficiency.
• Present the completed body of work to senior team leaders at the end of the internship.

Benefits

• Paid time off and paid company holidays based on region.
• Up to six months of paid parental leave following birth, adoption, or foster care placement.
• Health benefit plan options, including plans with 100% employer-paid premiums and plans with minimum employee contributions, available from the first day of employment.
• Retirement and pension programs, with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Paid compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Career Level: Intern