GSOC Operator

Allied Universal•Irving, TX

About The Position

The Global Security Operations Center (GSOC) Operator uses open-source material to find, research, and assess information that could indicate potential concerns to the client, its employees, or its interests. The role creates detailed incident reports using internal incident management systems and assists with responses to larger incidents affecting the client. The operator also helps develop protocols and practices that improve efficiency and crisis management. The operator continually identifies, evaluates, and monitors enterprise risks that could affect business activities, providing business leaders with information to support critical decisions. The role collaborates with cross-functional teams to develop strategies and programs that support effective security operations. Candidates must be able to interact with all levels of corporate management and liaise with internal and external departments and personnel. This is not a cybersecurity position.

Requirements

At least 1 year of Global Security Operations Center (GSOC) experience.
Experience monitoring security technologies such as CCTV, access control systems, alarm monitoring platforms, or related security systems.
Strong written and verbal communication skills.
Ability to write detailed incident reports with proper grammar and professionalism.
Proficiency with Microsoft Office Suite and other computer-based applications.
Ability to multitask, prioritize, and make sound decisions in a fast-paced environment.
Willingness to sign a Non-Disclosure Agreement (NDA) and maintain strict confidentiality.
Ability to interact professionally with employees, clients, vendors, emergency responders, and executive leadership.
Ability to work independently with minimal supervision.
Willingness to attend training sessions that may occur outside regularly scheduled work hours.

Responsibilities

Monitor security platforms, including access control, CCTV, alarm monitoring, and other security technologies.
Receive, assess, document, and escalate security events according to established procedures.
Investigate alarms and security incidents, coordinating appropriate responses with internal stakeholders and field personnel.
Create clear, accurate, and timely incident reports using internal reporting systems.
Maintain real-time awareness of security events and emerging risks that may affect operations.
Communicate critical information promptly and professionally to leadership and other stakeholders.
Support emergency response activities and business continuity procedures when required.
Follow Standard Operating Procedures (SOPs) and help identify opportunities for operational improvement.
Maintain confidentiality when handling sensitive and proprietary information.
Collaborate with cross-functional teams to support a safe and secure operating environment.
Perform additional duties as assigned.