GSOC Operator

Allied Universal • Buffalo, NY

1d

About The Position

The GSOC Operator serves and safeguards clients across industries including commercial real estate, healthcare, education, and government. Under the guidance of the GSOC Supervisor, the Operator assists company personnel with safety and security concerns for corporate locations around the globe. Working in a GSOC environment, the Operator monitors multiple screens and uses access control and alarm monitoring systems, business intelligence sources, open-source media, the Internet, and in-house tools. The Operator detects, analyzes, and alerts others to incidents that could affect clients’ people, products, property, or brand image, including extreme weather, political instability, crime, terrorism, and technical failures.

The schedule is Tuesday through Saturday, 11:00 p.m. to 7:00 a.m. Starting pay is $24.59 per hour. At least one year of control room experience is required.

Requirements

• At least one year of control room experience.
• Be at least 18 years of age for unarmed roles or 21 years of age or older for armed roles.
• Possess a high school diploma or equivalent, or five years of verifiable experience.
• Have a minimum of two years of military, law enforcement, government, or security experience.
• Submit to a background investigation in accordance with applicable federal, state, and local laws.
• Meet any applicable state or local licensing requirements before employment.
• A valid driver’s license is required for driving positions only.

Responsibilities

• Provide customer service by carrying out safety and security procedures, site-specific policies, and, when appropriate, emergency response activities.
• Respond to incidents and critical situations calmly and with a problem-solving approach.
• Investigate alarms and respond by sending a security patrol or alerting Fire services or Police as needed.
• Assist company employees with concerns related to safety and security.
• Monitor the travel safety and security of company employees.
• Detect, analyze, and alert others to incidents that may affect people, products, property, or brand image.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually.
• Five sick days and four personal days.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED