GSMR Group Sales Coordinator

American Heritage Companies•Bryson City, NC

4d•$16 - $19

About The Position

The GSMR Group Sales Coordinator oversees group sales and represents the company at regional group travel-oriented trade shows. The role develops relationships and sales opportunities, delivers presentations, writes contracts, and supports group travel clients. It enters and maintains group reservations for parties of 20 or more and car charters, handles payments and reservation changes, and coordinates sales orders and details with relevant departments. The position also maintains group-sales records and contact lists, meets weekly sales-call quotas, and provides direct customer service and hospitality. The role is based in Bryson City, North Carolina, and reports to the Reservations Manager. It is a regular, non-exempt hourly position with compensation of $16–$19 per hour plus commission. The work is mostly office-based, with duties on and off trains in varied terrain and weather, during daylight and dark hours. Schedules vary throughout the year according to train, group, charter, and event schedules. Company travel to trade shows and conventions is required.

Requirements

Advanced knowledge of Microsoft operating systems and Microsoft 365 Suite.
Ability to communicate effectively in written and spoken English.
Ability to lift up to 50 pounds.
Ability to ride and walk or move comfortably throughout a moving train.
Organizational skills and the ability to multitask and prioritize workload using a practical, flexible, and innovative approach.
Ability to communicate successfully with a variety of personalities and function effectively as a team member.
Ability to pass a background check.
Valid driver’s license and ability to pass a DMV check.
Availability for company travel to trade shows, conventions, and similar events throughout the year.

Responsibilities

Maintain and build relationships with tour directors, escorts, and group travel companies.
Represent GSMR at regional group travel-oriented trade shows and develop new relationship and sales opportunities.
Present sales presentations and write contracts.
Enter and maintain group reservation requests for groups of 20 or more passengers and car charters in the reservations system.
Assist clients with questions about trips, travel plans, and area attractions.
Enter deposits and final payments, and maintain passenger adjustments, cancellations, and re-bookings.
Represent GSMR in the area, including with lodging and activities providers.
Provide group sales orders and details to appropriate departments in a timely and organized manner.
Maintain GSMR’s group sales contact list and complete, accurate group sales records.
Meet weekly sales-call quotas.
Maintain knowledge of Great Smoky Mountains Railroad policies and procedures.
Provide direct customer service and hospitality, including hands-on leadership with employees, colleagues, the public, and passengers.
Perform other duties as requested by GSMR and AHR management.