Group Sales Coordinator

AccorHotel • Los Angeles, CA

7d • $32 - $35 • Onsite

About The Position

The Group Sales Coordinator supports the Sales team at Fairmont Century Plaza by handling the administrative and operational details of group sales. The role drafts contracts and proposals, builds group room blocks, maintains complete group files, tracks rooming lists and billing information, and coordinates site inspections. It also answers sales inquiries, follows up with clients, and builds relationships with group contacts from contract through arrival. Additional duties include arranging reservations, preparing sales materials, managing departmental supplies and business card orders, and coordinating system access and IT requests. The position reports to the Director of Group Sales and is intended as an entry point for a career in luxury hotel sales.

Requirements

• Previous administrative or office experience in a detail-oriented role.
• Outstanding organization and ability to juggle multiple deadlines in a fast-paced environment.
• Polished written and verbal communication, including professional phone skills.
• Self-motivated, able to make sound decisions independently and build efficient systems.
• Ability to handle confidential information with discretion.
• Proficient in Microsoft Office.
• Typing speed of at least 40 words per minute.
• Fluent spoken and written English.
• Must provide proof of eligibility to be employed in the United States of America.

Nice To Haves

• Luxury hotel or resort experience is preferred.
• Experience with Opera Sales & Catering or a similar sales and catering system is preferred.
• Additional languages are an asset.
• A hospitality diploma or degree is an asset.

Responsibilities

• Draft contracts, proposals, and amenity packages.
• Build and maintain group room blocks in Opera Sales & Catering and manage cut-off dates.
• Create and maintain complete group files, including contracts, rooming lists, billing information, recaps, and checklists.
• Track rooming lists and billing information to ensure timely receipt.
• Prepare site inspection itineraries and coordinate on-property visits for prospective clients.
• Answer sales lines professionally and screen new inquiries, gathering information for Sales Managers.
• Follow up with clients by phone and email when Sales Managers are unavailable.
• Build relationships with group contacts from contract through arrival.
• Make guest room reservations through Reservations and dining reservations through OpenTable for the Director of Sales & Marketing and Group Sales Managers.
• Prepare and distribute sales materials, documents, and gift certificates.
• Manage department supplies, business card orders, system access, and IT requests.
• Handle tasks in a way that gives Sales Managers maximum time with customers.

Benefits

• Discounted hotel rooms and food and beverage rates at sister properties around the globe.
• Learning programs through the company Academies.
• Opportunity to grow within Century Plaza and across the world.
• Health benefits.
• 401(k).
• Complimentary meals.
• Other perks.
• Opportunity to participate in Corporate Social Responsibility activities such as Planet 21 and WATCH.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed