Growth Strategist, Strategic (Deployment Strategist) - NY

Clay Labs • New York, NY

5d • $190,000 - $210,000

About The Position

Clay is hiring a Growth Strategist for its Growth Strategy (Customer Success) team, which helps customers unlock the full potential of Clay and use it as a growth engine. The role serves as a trusted advisor to Clay's largest and most complex enterprise customers, driving business outcomes and building executive-level relationships.

The strategist owns the account strategy for a portfolio of top customers, including revenue growth, retention, and executive relationships. They develop multi-year account plans, identify expansion opportunities, deepen the value of existing use cases, and help customers connect their go-to-market goals to Clay's product capabilities. The role also represents customers internally, contributes to product and go-to-market strategy, owns forecasting and account reporting, and helps evolve Clay's enterprise engagement playbooks and operating model.

Requirements

• At least 6 years of experience in customer-facing roles such as Customer Success Manager or Account Manager at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
• A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
• Experience navigating and influencing at the executive or C-level, both with customers and internally.
• Strong relationship-building and communication skills, with the ability to operate as a senior stakeholder in high-stakes situations.
• A systems-thinking mindset, including the ability to identify bottlenecks, build scalable processes, and drive continuous improvement.
• Technical aptitude and curiosity, with comfort exploring product capabilities and connecting them to business outcomes.

Nice To Haves

• Familiarity with the go-to-market space.

Responsibilities

• Own a portfolio of Clay's largest and most strategic accounts, building deep relationships and firsthand knowledge of the customer base.
• Bring curiosity and customer obsession to every account and set the standard for the enterprise customer experience.
• Drive expansion pipeline by developing new growth pathways through multithreading, discovering new use cases, and deepening the value of existing use cases.
• Build multi-year account strategies, navigate complex organizational structures, and drive expansion within valuable accounts.
• Develop deep product fluency, help customers connect their go-to-market ideas to Clay's capabilities, and surface product pain-point patterns to relevant teams.
• Partner with Sales, Product, Engineering, and Marketing to represent large customers and influence product roadmaps and go-to-market strategy.
• Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health.
• Contribute to and evolve playbooks and the operating model for engaging, retaining, and growing Clay's largest accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed