Deployment Strategist

Standard Template Labs • New York, NY

5d • $120,000 - $160,000 • Onsite

About The Position

STLabs is an AI service management platform that resolves employee requests end-to-end using a living model of the enterprise. The Deployment Strategist owns the customer experience from first contact through go-live, working directly with enterprise customers to understand their challenges, identify opportunities for STLabs, and partner with Forward Deployed Engineers to deliver value. As an early go-to-market hire, this person will help define how STLabs reaches customers and scales deployments.

The role is suited to someone eager to learn, comfortable with ambiguity, and ready to take ownership in a fast-moving startup. It emphasizes building trust, asking effective questions, clarifying ambiguous problems, and rallying people around solutions. A technical background or prior deployment experience is not required.

Requirements

• 0–3 years of professional experience.
• Clear communication skills and the ability to build relationships and earn trust.
• Comfort engaging with people from individual contributors to senior executives.
• Ability to structure ambiguous problems, break them into manageable parts, and identify a path forward.
• Initiative, resourcefulness, and follow-through.
• Curiosity and willingness to learn how unfamiliar topics and systems work.
• Interest in technology and its potential to transform business operations.
• Attention to detail and ability to manage multiple priorities.
• Comfort working in a fast-changing environment where processes and priorities may be undefined.

Nice To Haves

• Previous experience or internships in consulting, strategy and operations, business development, or customer-facing roles.

Responsibilities

• Build trusted customer relationships and serve as the primary point of contact during pilots and deployments.
• Understand customer pain points and translate business needs into actionable use cases and deployment plans.
• Set clear success criteria at the beginning of each pilot, track progress, and own the outcome.
• Partner closely with Forward Deployed Engineers to move pilots from concept to execution.
• Own deployment timelines, anticipate roadblocks, and take the actions needed to achieve successful outcomes.
• Train customer teams, drive employee adoption after go-live, and monitor for declining usage.
• Translate customer feedback and operational challenges into actionable insights for Product and Engineering teams.
• Help develop and scale the company's approach to scoping and executing customer deployments.

Benefits

• Competitive compensation, equity, and benefits package.
• Meaningful responsibility and direct work with enterprise customers.
• Close collaboration with founders, engineers, and customers, with exposure to product development, customer strategy, go-to-market, and company operations.
• Collaborative, in-person work environment in the Midtown Manhattan office, with opportunities to travel to customer sites.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed