Growth Program Manager

Scale AI•San Francisco, CA

2d•$180,800 - $226,000

About The Position

The Growth Program Manager owns programs that find, engage, and onboard engineers, finance professionals, scientists, and other domain specialists whose judgment helps AI systems reason in their fields. The role combines strategy and execution: defining what to build and why, taking initiatives from early-stage development to scaled, repeatable operations, and moving on to new high-impact problems. Programs are still being built and operate at a volume that can reveal new issues, so the role uses AI and automation to help them scale reliably. The position requires end-to-end ownership and accountability for program results. The manager sets program strategy, leads execution and teams, develops expert pipelines, builds AI-enabled workflows, and creates reporting and experimentation practices. Once a program reaches steady state, the manager hands it off and takes on another initiative.

Requirements

At least 4 years of experience in program operations, growth, recruiting or workforce operations, strategy and operations, or a similar role.
Experience owning a program end to end, from strategy through execution, with accountability for addressing problems.
Ability to move between big-picture planning and detailed work, including spreadsheet analysis.
Experience building and managing teams; distributed or contractor-based teams are especially relevant.
Strong prioritization judgment and ability to decide when to escalate and when to resolve issues independently.
Comfort defining metrics, analyzing funnels, and making decisions from imperfect data.
Ability to conduct independent analysis using SQL or Python.
High agency and ownership, with the ability to work effectively amid ambiguity and build from scratch.
Experience building with AI and using tools such as Claude, ChatGPT, Cursor, Claude Code, n8n, Zapier, Make, Retool, or Apps Script as a core part of work.
At least one workflow, automation, or tool built that people actually used.
Clear and concise writing and communication skills, particularly for Slack and email.

Nice To Haves

Experience scaling a program through rapid growth.
Background in recruiting at scale, talent sourcing, growth marketing, or community building.
Experience in marketplace, gig, or external workforce businesses.

Responsibilities

Set program strategy by defining goals, identifying the biggest levers, and deciding where to invest.
Own execution end to end and be accountable for outcomes such as pipeline, conversion, time-to-productive, and retention.
Build and lead program teams, including hiring leads to own areas and setting expectations and performance standards.
Build sustainable expert pipelines through targeted outreach, new channels, and creative approaches.
Build AI workflows and automations for sourcing, outreach, screening, onboarding, and reporting, including tools such as LLM-drafted outreach, lead enrichment, triage agents, QA checks, and self-updating dashboards.
Create reporting that shows program performance, identifies gaps, and informs next steps.
Run experiments on targeting, messaging, channels, process, and tooling, and turn effective approaches into playbooks for people and agents.
Partner with growth leads, operations, project teams, and vendors to align priorities and keep work unblocked.
Hand off programs cleanly once they reach steady state and take on the next program.