Growth Program Manager

Scale AI • San Francisco, NY

2d

About The Position

The Growth Program Manager owns programs that find, engage, and onboard domain specialists whose expertise helps AI systems reason in their fields. The role combines strategy and execution: defining what to build and why, taking initiatives from early development through scalable operations, and moving on to the next high-impact problem once a program is in steady state. The role uses AI and automation to support programs as they grow and requires accountability for outcomes and initiative in resolving problems.

Requirements

• At least 4 years of experience in program operations, growth, recruiting or workforce operations, strategy and operations, or a similar role.
• Experience owning a program end to end, including strategy, execution, and accountability for resolving problems.
• Ability to move between strategic planning and detailed execution, including spreadsheet work.
• Experience building and managing teams; distributed or contractor-based teams are particularly relevant.
• Sound prioritization judgment, including knowing when to escalate and when to resolve issues independently.
• Comfort defining metrics, analyzing funnels, and making decisions using imperfect data.
• Ability to conduct independent analysis using SQL or Python.
• High agency, ownership, and comfort working in ambiguity and building new programs.
• Experience building with AI tools such as Claude, ChatGPT, Cursor, Claude Code, n8n, Zapier, Make, Retool, or Apps Script, including at least one workflow, automation, or tool that people have used.
• Clear, concise written and verbal communication.

Nice To Haves

• Experience scaling a program through rapid growth.
• Background in recruiting at scale, talent sourcing, growth marketing, or community building.
• Experience in marketplace, gig, or external workforce businesses.

Responsibilities

• Set program strategy, define goals, identify high-impact levers, and determine investment priorities.
• Own execution end to end and deliver outcomes including pipeline, conversion, time-to-productive, and retention.
• Build and lead program teams, including hiring leads, defining ownership, and setting expectations and performance standards.
• Build expert pipelines through targeted outreach, new channels, and creative approaches.
• Create AI workflows and automations for sourcing, outreach, screening, onboarding, and reporting, including outreach drafting, lead enrichment, triage, quality checks, and dashboards.
• Establish reporting that tracks program performance, identifies gaps, and informs action.
• Run experiments across targeting, messaging, channels, processes, and tooling, and convert successful approaches into repeatable playbooks.
• Partner with growth leads, operations, project teams, and vendors to align priorities and remove blockers.
• Hand off programs once they reach steady state and take on new initiatives.

Benefits

• Comprehensive health coverage
• Dental coverage
• Vision coverage
• Retirement benefits
• Learning and development stipend
• Generous paid time off
• Potential commuter stipend for eligible roles
• Equity-based compensation for eligible roles, subject to Board of Director approval

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed