Growth Coordinator

Nexus Health Systems•Houston, TX

13d

About The Position

Nexus Health Systems is seeking an organized, service-focused Growth Coordinator to support admissions, referrals, and growth operations. This nonclinical role serves as a welcoming point of contact for prospective patients, families, referral sources, and community partners, helping inquiries move from initial contact to the appropriate next step. The position combines customer service, referral coordination, CRM management, reporting, and event support. The coordinator gathers nonclinical referral information, explains available programs and admissions steps, arranges appointments and follow-ups, maintains accurate records, prepares reports, and supports conferences and professional events. The role requires compassionate communication, careful handling of sensitive information, and timely escalation of urgent or clinically sensitive matters to designated staff. Clinical, eligibility, coverage, and financial decisions remain with designated staff.

Requirements

High school diploma or equivalent required.
At least one year of experience in healthcare, behavioral health, admissions, referral coordination, patient access, business development, customer service, or administrative support is listed as preferred experience.
Strong verbal and written communication, active-listening, customer-service, and professional telephone skills.
Excellent organization, attention to detail, time management, and follow-through.
Ability to manage multiple priorities and communicate respectfully with individuals experiencing stressful circumstances.
Proficiency with spreadsheets, email, virtual meeting tools, and standard office technology; ability to learn CRM, EHR, and referral-management systems.
Ability to follow established procedures, recognize urgent or incomplete information, and escalate concerns appropriately.
Ability to compile accurate reports and collaborate across operational, clinical, and leadership teams.
Understanding of confidentiality and secure handling of sensitive information.
No professional clinical license is required for this nonclinical coordinator position.
CPR and First Aid certification may be required by the assigned program or facility.
Naloxone-response training or certification may be required in substance use treatment settings.
Completion of required background checks, screenings, privacy training, and role-specific competencies.
Maintenance of certifications required by the assigned facility, payer contract, or accrediting body.

Nice To Haves

Associate’s or bachelor’s degree in healthcare administration, behavioral health, business, communications, or a related field.
Experience documenting referrals or leads in a CRM, EHR, or comparable database.
Experience coordinating events, conferences, or professional meetings.
Behavioral health or substance use treatment experience, including familiarity with intake workflows and referral resources.

Responsibilities

Respond promptly and professionally to inquiries received by phone, web, and approved referral platforms.
Gather required nonclinical referral information, explain available programs, and connect inquiries with the appropriate Growth Liaison, admissions representative, or clinical reviewer.
Coordinate appointments, records requests, follow-up activities, and handoffs between teams.
Follow up on leads, incomplete referrals, and referrals directed to other providers.
Recognize urgent, complex, or clinically sensitive concerns and escalate them to the appropriate team member.
Help prospective patients and families understand the referral and admissions process, anticipated next steps, and available support resources.
Use active listening, clear communication, and a respectful, person-centered approach when assisting individuals in stressful circumstances.
Identify communication needs and access barriers and connect individuals with interpretation, accessibility, or other appropriate resources.
Protect privacy and confidentiality, leaving clinical, eligibility, coverage, and financial decisions to designated staff.
Keep CRM records current, complete, and accurate, including referral status, ownership, follow-up activity, and next steps.
Monitor work queues and communicate barriers that could delay referral processing.
Review records for duplicate, missing, or inconsistent information and coordinate corrections.
Prepare referral, lead, conversion, and activity reports for leadership.
Support quality monitoring, audits, and workflow improvements within the scope of the role.
Support conference and professional-event registrations, logistics, materials, shipping, and follow-up.
Coordinate approved payments and related expenses while maintaining accurate supporting documentation.
Collaborate with growth, admissions, clinical, and leadership teams to support consistent communication and dependable follow-through.
Follow organizational policies, approved workflows, privacy requirements, and applicable program standards.
Use approved systems to receive, document, and share sensitive information.
Collect authorized demographic and payer information and route insurance verification, authorization, and financial counseling needs to designated staff.
Complete required training and stay informed about program offerings, referral resources, and admissions procedures.
Perform other duties as assigned.