Group Sales Representative

Strasburg Rail Road•Strasburg Township, PA

19h•Onsite

About The Position

The Group Sales Representative sells group trips on the Strasburg Rail Road to tour operators, schools, senior centers, churches, clubs, and corporate planners. The position is based at the Strasburg, Pennsylvania station and also represents the railroad at regional trade shows, partner meetings, and familiarization tours. It is a full-time, year-round role that includes some weekends and holidays. The representative prospects for new groups and reconnects with past customers; converts inquiries into bookings by preparing proposals, quotes, confirmations, deposits, and invoices; and builds relationships to encourage repeat business. The role also coordinates group itineraries and briefs station, food service, and retail teams so visits run smoothly. It tracks bookings and revenue against monthly and quarterly goals in the CRM and runs station operations on the Station Manager’s days off. Work combines office, station, and outdoor settings. Conditions include seasonal weather, train noise, and busy peak seasons. The role involves frequent computer and phone work, occasional lifting of trade show materials, and extended standing or walking during station coverage. Reasonable accommodation is available for qualified individuals with disabilities. Employee benefits are available beginning on the first day of employment.

Requirements

At least 2 years of experience in sales, group sales, tourism, hospitality, event booking, or reservations.
Experience using a CRM, reservation system, or booking software.
Ability to manage numerous groups, deadlines, and details.
Strong written communication and telephone skills.
Ability to work independently and take ownership of sales numbers.
Valid driver’s license.
Availability to work some weekends and holidays and take regional trips.

Responsibilities

Prospect new groups through calls, emails, and lead follow-up, and win back past customers.
Convert inquiries into bookings by preparing proposals, quotes, confirmations, deposits, and invoices.
Build relationships with customers to encourage repeat group bookings.
Plan group itineraries and brief station, food service, and retail teams to coordinate visits.
Represent the railroad at tourism trade shows, partner meetings, and familiarization tours.
Run station operations on the Station Manager’s days off.
Track bookings and revenue against monthly and quarterly goals in the CRM.