Group Sales Representative

Strasburg Rail Road•Ronks, PA

3d•Onsite

About The Position

The Group Sales Representative sells group trips on the Strasburg Rail Road to tour operators, schools, senior centers, churches, clubs, and corporate planners. The role is based at the Strasburg, Pennsylvania station and includes regional trade shows and partner events. This is a full-time, year-round position that includes some weekends and holidays. The representative prospects for new groups, follows up with leads and past customers, converts inquiries into bookings, and builds relationships that encourage repeat visits. They coordinate group itineraries with station, food service, and retail teams; represent the railroad at industry and partner events; track bookings and revenue in a CRM; and run station operations on the Station Manager’s days off. The work combines office, station, and outdoor settings, with seasonal weather, train noise, and busy peak seasons. It involves frequent computer and phone use, occasional lifting of trade show materials, and extended standing or walking during station coverage. Reasonable accommodation is available for qualified individuals with disabilities.

Requirements

At least 2 years of experience in sales, group sales, tourism, hospitality, event booking, or reservations.
Experience using a CRM, reservation system, or booking software.
Ability to manage numerous groups, deadlines, and details.
Strong written communication and phone skills.
Ability to work independently and take ownership of sales numbers.
Valid driver’s license.
Ability to work some weekends and holidays and take regional trips.

Responsibilities

Prospect new groups through calls, emails, and lead follow-up, and win back past customers.
Convert inquiries into bookings by preparing proposals, quotes, confirmations, deposits, and invoices.
Build relationships with customers to encourage repeat group visits.
Plan group itineraries and brief station, food service, and retail teams so visits run smoothly.
Represent the railroad at tourism trade shows, partner meetings, and familiarization tours.
Run station operations on the Station Manager’s days off.
Track bookings and revenue against monthly and quarterly goals in the CRM.