Group Sales Coordinator - Casino Development-Mirage

Hard Rock Hotel & Casino Ottawa•Las Vegas, NV

26d

About The Position

The Group Sales Coordinator provides administrative and client support to the Hard Rock Las Vegas Hotel Sales Team. The role serves as a liaison among Sales Managers, internal departments, and external clients, helping ensure sales processes are completed accurately, efficiently, and in accordance with brand standards and service expectations. The position reports to the Director, Hotel Sales and follows departmental and property policies, practices, and procedures. The coordinator supports daily team operations, prepares and manages contracts and sales-system bookings, maintains sales databases and reporting, and assists with customer meetings, site visits, presentations, travel, and client events. Additional duties include scheduling, expense reporting, reservation processing, responding to customer requests, managing confidential files, and providing information about resort and Las Vegas services and amenities. The work environment may involve extended standing and walking, noise, occasional lifting and moving of items weighing up to 50 pounds, and exposure to casino-related factors including secondhand smoke. Flexible hours, including nights, weekends, and holidays, are required.

Requirements

High school diploma or equivalent.
At least one year of previous experience in an administrative, coordinator, or support role.
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
Organizational skills to work effectively under time constraints and meet established deadlines.
Knowledge of Microsoft Office.
Strong telephone and email etiquette.
Excellent written, verbal, and interpersonal communication skills.
Ability to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

Additional education in Hospitality, Business, or a related field.
Administrative, coordinator, or support experience in hospitality, a hotel, or a sales department in a similar resort setting.
Familiarity with hotel and sales systems such as Opera, Amadeus - Delphi, or similar platforms.

Responsibilities

Support the Sales team and assigned Sales Managers with daily tasks, including email, phone calls, and general office duties.
Prepare, edit, revise, and turn over contracts in a timely manner, including creating bookings in the Amadeus - Delphi sales system.
During the pre-opening period, assist with organizing customer meetings, site visits, sales presentations, and customer gift inventory.
Assist with planning Sales Managers’ market travel, including booking flights, hotels, and venues; during the pre-opening period, this may include creative input on client events and gifting.
Maintain the Amadeus - Delphi sales database and ensure accurate reporting for accounts, contacts, inquiries, and bookings.
Assist with data collection, reporting, and sales-related documentation to support business tracking and performance needs.
Maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales Managers.
Prepare expense reports and manage files containing highly sensitive and confidential information.
Process reservations, confirmations, cancellations, special handling alerts, and amenities.
Deliver service consistent with the property's core service standards and brand attributes, building positive relationships by anticipating client and employee needs and understanding their expectations.
Provide information about activities, services, and amenities available at the resorts and in Las Vegas.
Assist with customer correspondence and requests as needed, including when a Sales Manager is absent.