Group Sales Account Executive

Utah Jazz•Sandy, UT

10h

About The Position

The Group Sales Account Executive builds, strengthens, and maintains relationships with individuals and businesses through in-person, phone, text, and email communication. The role generates ticket revenue for the Utah Jazz by selling single-game, group, and season ticket packages. The position also supports account renewals, upgrades, add-ons, and customized programs, benefits, and events for season ticket holders. It coordinates group experiences and collaborates with sales, service, marketing, arena, and other departments to deliver high-quality entertainment experiences and client service.

Requirements

Bachelor’s degree or an equivalent combination of education, training, and experience.
One to three years of sales experience, preferably in ticket sales, sports, entertainment, hospitality, or a related industry.
Demonstrated ability to establish rapport with colleagues and build strong professional relationships.
Detail-oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.
Strong written and verbal communication skills, including the ability to manage conflict effectively.
Strong analytical, creative problem-solving, decision-making, organizational, and prioritization skills in a fast-paced environment.
Proficiency with Microsoft Office applications, including Word, Excel, Access, and Outlook.
Ability and willingness to work a flexible schedule, including extended hours, evenings, weekends, holidays, and on-call responsibilities as needed.
Ability to communicate effectively, both verbally and in writing.
Ability to observe, inspect, estimate, and assess situations and environments.
Ability to sit, stand, bend, walk, and climb stairs for extended periods.
Ability to lift up to 20 pounds.

Nice To Haves

Experience with CRM and inventory management software.

Responsibilities

Drive ticket revenue by meeting or exceeding annual ticket sales goals.
Build and maintain relationships with prospects, clients, group leaders, and account holders.
Schedule appointments with prospects and clients, prioritizing relationship development and long-term engagement.
Manage group experiences and ensure group leaders have the information, resources, and support needed for game day.
Meet with clients during games to strengthen relationships and enhance the guest experience.
Assist with group game-day responsibilities and Delta Center events as assigned.
Deliver personal, creative, timely, and high-quality service to clients.
Support account renewal, upgrade, and add-on efforts to help achieve departmental and organizational goals.
Respond to, resolve, and document client requests and concerns while maintaining a high standard of customer service.
Assist in developing and implementing customized programs, benefits, and events for season ticket accounts.
Support the organization's broader sales, service, and marketing functions and objectives.
Maintain accurate and detailed CRM records in accordance with organizational standards.
Collaborate with team and arena departments, including food and beverage, parking, facility operations, ticket sales, game operations, marketing, and corporate partnerships, to deliver premier experiences.
Contribute positively to a winning culture as a respectful, dependable, and collaborative teammate.
Protect the legal, financial, and ethical well-being of the organization.
Embrace opportunities to learn, teach, and lead.
Adapt to change while demonstrating tenacity and resilience.
Perform other duties as assigned.