Account Executive, Group Ticketing

FC Cincinnati • Cincinnati, OH

17h

About The Position

The Account Executive, Group Ticketing generates new business through group ticket initiatives, delivers excellent customer service, and builds lasting client relationships through calls, meetings, and networking events. The role engages with the Cincinnati corporate community, develops strategies to strengthen connections in the Youth Soccer community, and assists with coordinating on-field experiences. The position is part of FC Cincinnati’s Sales and Service department, where work is guided by attitude, effort, and results.

Requirements

• High school diploma required.
• Proven sales and/or customer service experience required.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Ability to work outside regular business hours, including weekends and holidays as required by the game schedule, special events, and projects.
• Ability to develop productive and effective relationships internally and externally.
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills, including proven negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong ability to multitask in a fast-paced working environment.
• Strong team philosophy and ability to work positively, collaboratively, and professionally within a team and across an organization.

Nice To Haves

• Bachelor’s degree or equivalent education preferred.

Responsibilities

• Generate new sales revenue through prospecting, cold calling, and in-person appointments.
• Maintain a volume of 60–80 calls per day and an aggressive meetings schedule.
• Grow existing relationships to maximize client spend and generate repeat business.
• Assist with creating, developing, and implementing concepts designed to generate new sales revenue streams.
• Set appointments with community decision makers to assess opportunities for development and growth.
• Renew and upsell existing group sales customers year over year.
• Meet and exceed weekly, monthly, and yearly sales goals.
• Seek new leads through referrals, networking, and business prospecting.
• Maintain accurate, detailed records of current clients and prospects in a CRM system.
• Provide superior customer service to clients and prospects in person and over the phone.
• Execute group sales fan experience packages on gamedays.
• Collaborate with other departments to grow the Youth Soccer affiliate program.
• Build relationships in the Cincinnati corporate community and establish a strategy for continued engagement in the Youth Soccer community.
• Work weekends and holidays as required by the FC Cincinnati game schedule and group sales events.
• Perform other job-related duties as assigned.

Benefits

• Generous paid time off and holiday time
• Option for one work-from-home day per week, depending on department and schedule
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan with company match
• Short-term and long-term disability insurance
• Maternity and paternity leave
• Family Building Benefit
• Employee Assistance Program
• Free subscription to the Calm App
• Discount on merchandise in the FC Cincinnati team store
• Community volunteer opportunities
• Professional development and frequent team-building opportunities
• Employee recognition programs
• Referral programs
• Opportunity for complimentary staff tickets to home FC Cincinnati matches

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED