Group Reservation Coordinator - Waldorf Astoria Chicago

Hilton • Chicago, IL

2d • $25 - $26 • Onsite

About The Position

Waldorf Astoria Chicago is seeking a Group Reservation Coordinator to support the hotel’s group booking process and deliver memorable guest experiences. The role coordinates group reservation details and helps ensure accurate communication among clients, guests, meeting planners, housing bureaus, convention teams, hotel departments, and the front office. It also provides customer service, supports special projects, and assists department managers with administrative work.

Requirements

• At least one year of experience in a guest-facing role.
• Strong attention to detail.
• Proficiency in Microsoft Excel.

Nice To Haves

• Previous experience in hotel front office operations or reservations.
• Familiarity with OnQ and OnQ R&I.
• Experience in a luxury hospitality environment.

Responsibilities

• Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
• Verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office.
• Respond promptly and professionally to inquiries from clients, guests, and team members.
• Assist with coordinating departmental initiatives and ad-hoc assignments.
• Provide clerical support to department managers, including word processing, data entry, filing, and copying.

Benefits

• Discounted hotel travel through the Go Hilton program, including rates as low as $40 per night.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed