Group Product Manager – End-to-End Membership

Copart•San Francisco, CA

3d•Onsite

About The Position

The Group Product Manager, End-to-End Membership owns product strategy, roadmap, and execution for the complete Member lifecycle, from initial registration and onboarding through engagement, account management, renewal, and retention. The role combines customer empathy, product judgment, analytical thinking, and hands-on execution to turn Member needs and business priorities into scalable experiences and measurable outcomes. The role works closely with Engineering, Design, Data, Marketing, Operations, Customer Support, Finance, executive stakeholders, and other Product teams. It leads and develops Product Managers while establishing clear ownership, decision rights, quality standards, and accountability. The position is based in Copart’s San Francisco office and requires travel to operating locations, Dallas headquarters, and customers as needed.

Requirements

7+ years of progressive product management experience, including leadership of complex, customer-facing digital products.
Experience developing and delivering customer-facing digital products, such as discovery, recommendations, personalization, marketplace, e-commerce, or similar data-intensive products.
Working knowledge of search relevance, ranking, information retrieval, recommendations, personalization, or machine-learning-driven products.
Ability to turn ambiguous customer problems into clear strategies, roadmaps, requirements, and measurable outcomes.
Strong command of product analytics, KPIs, experimentation, prioritization, and data-informed decision-making.
Experience partnering closely with Engineering, Design, Data, Analytics, Operations, and other business stakeholders.
Clear, influential communication and sound judgment with senior technical and business leaders.
Ability to work from Copart’s San Francisco office and travel to operating locations, Dallas headquarters, and customers as needed.

Responsibilities

Define and communicate the Member Experience product vision, strategy, multi-year roadmap, and measurable outcomes.
Develop an understanding of Member behavior, pain points, and purchasing journeys through research, analytics, experimentation, and direct feedback.
Identify initiatives that advance acquisition, engagement, retention, satisfaction, and business outcomes.
Own and continuously improve Membership journeys from registration through ongoing account management and renewal.
Improve onboarding so new Members understand how to get started and realize value quickly.
Develop experiences that clearly communicate Membership benefits, requirements, status, and available options.
Lead products from discovery and requirements through development, launch, measurement, and continuous improvement.
Translate Member and business needs into clear requirements, acceptance criteria, prioritized backlogs, and release plans.
Manage cross-functional dependencies and balance platform improvements with near-term Member experience gains.
Ensure solutions are scalable, reliable, secure, accessible, and supportable.
Align Product, Technology, Operations, Customer Service, Marketing, Finance, and executive stakeholders around shared outcomes.
Champion the Member perspective in planning, prioritization, and delivery.
Communicate performance, decisions, risks, recommendations, and learnings clearly.
Lead, coach, and develop Product Managers, establishing clear ownership, decision rights, quality standards, and accountability.