Group Event Management Intern

Theodore Roosevelt Medora Foundation•Medora, ND

19h•Onsite

About The Position

The Group Event Management Intern assists the Theodore Roosevelt Medora Foundation (TRMF) Group Event Services team with planning and executing events in a fast-paced, dynamic environment. The intern helps facilitate on-site events, serves as a liaison for groups of varying sizes, provides guest service, and learns about the TRMF destination. The role involves working with cloud-based systems to coordinate group trips and events, supporting venue setup and operations, and providing guests with accurate information about TRMF and Medora. The position is primarily office-based, with frequent visits to venues in and around Medora and occasional exposure to outdoor weather. From June through September, the intern is required to spend 75% of their time in Medora. Occasional evening and weekend hours may be required.

Requirements

High school diploma or GED.
Actively enrolled in and attending a hospitality, tourism, event management, or equivalent program at an accredited community college or university.
Excellent verbal and written communication skills.
Excellent organizational skills and meticulous attention to detail.
Excellent interpersonal and customer service skills.
Excellent time management skills.
Proficiency in Microsoft Office Suite.
Ability to respond to problems and assist clients calmly, courteously, and helpfully.
Ability to work at a fast pace.
Ability to learn computer systems involving event management, lodging reservations, and event ticketing.

Nice To Haves

Experience in customer service, retail, catering, event management, hotel operations, or a similar field.

Responsibilities

Participate in event planning, execution, and on-site events.
Participate in decision-making processes related to the Group Events department.
Use cloud-based systems to enter data and organize, facilitate, and coordinate group trips or events in Medora.
Enter lodging room lists accurately and promptly, and make updates as needed.
Answer phone calls and email messages, respond to questions, and communicate changes and cancellations to relevant departments.
Provide accurate information and resources about TRMF and Medora to clients.
Assist with opening and closing event venues and ensure they are properly set up and ready.
Prepare, check, and troubleshoot audio/visual equipment.
Perform general office duties.
Participate in workplace safety meetings.
Promote events and services by providing guests with enthusiastic and accurate information.
Maintain positive relationships with guests, co-workers, and management in keeping with TRMF values.
Perform other related duties as required.