Group Administrative Coordinator

Marriott•Dallas, TX

About The Position

Process reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room types, verify room-type and rate availability, explain guarantee, special-rate, and cancellation policies, accommodate and document special requests, and answer questions about property facilities, services, and room accommodations. Use sales techniques to maximize revenue and communicate information about designated VIP reservations. Enter and access data in the reservation system, address rooming-request challenges with the appropriate individuals or departments, oversee the accuracy of room blocks and reservations, enter group rooming lists, revise room blocks to maintain required room availability, keep organized group files, and establish billing accounts according to Accounting policies. Follow company policies and procedures; maintain a clean and professional appearance; protect confidential information and company assets; and provide welcoming, attentive guest service in accordance with company standards. Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones with appropriate etiquette. Maintain positive working relationships, support team goals, respond appropriately to employee concerns, and comply with quality-assurance expectations and standards. Read and visually verify information in various formats, handle objects weighing up to 10 pounds without assistance, and perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience required.
No license or certification required.

Responsibilities

Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, select appropriate room types, and verify room-type and rate availability.
Explain guarantee, special-rate, and cancellation policies; accommodate and document special requests; and answer questions about property facilities, services, and room accommodations.
Use sales techniques to maximize revenue and communicate information about designated VIP reservations.
Enter and access reservation data in the reservation system.
Coordinate with appropriate individuals or departments to address challenges in accommodating rooming requests.
Oversee the accuracy of room blocks and reservations.
Enter group rooming lists, revise room blocks to maintain required room availability, and maintain organized files for groups.
Set up billing accounts according to Accounting policies.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and comply with quality-assurance standards.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.