Ground Service Supervisor

Dnata • Orlando, FL

7d

About The Position

As a dnata Ground Service Agent Supervisor, you will optimize operational efficiency and support a successful, productive workforce by supervising a team of agents who guide, load, and unload aircraft safely and on time. The role involves coordinating ramp operations, communicating with ground personnel and flight crews, and working with other departments to support on-time flight performance. You must follow applicable federal, state, airport, and company regulations, policies, and procedures. Other duties may be assigned.

The job requires physical work, including standing, lifting, bending, stooping, walking, crawling, pushing, and pulling for extended periods. You will regularly push, pull, lift, and load items weighing up to 70 pounds (32 kg), and ascend or descend jet-way stairs while carrying baggage. Work takes place outdoors in all types of weather and around jet and machinery noise.

Requirements

• Possess and maintain a valid state driver's license and any other FAA- or airport-required identification, seals, or authorizations.
• Be able to pass SIDA airport and training tests.
• Possess a high school diploma or GED equivalent.
• Have basic computer literacy.
• Have 1–2 years of Ground Service Agent and/or supervisory experience.
• Be able to read and interpret aircraft load sheets and check baggage tags and cargo labels.
• Be able to understand and react to verbal and visual commands and safety warnings, with or without sight or visual aids.
• Be physically able to perform the essential functions, including extended periods of standing, lifting, bending, stooping, walking, crawling, pushing, and pulling; regularly handle loads up to 70 pounds (32 kg); and climb jet-way stairs while carrying baggage.
• Be able to work outdoors in all types of weather and around jet and machinery noise.

Responsibilities

• Supervise a team of 5 to 10 agents responsible for loading and unloading aircraft.
• Guide inbound and outbound airplanes to and from the gate.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, bag carts, dollies, and conveyor belts.
• Drive and operate ground support equipment, including tow tractors, tow bars, belt loaders, container loaders, and baggage tugs.
• Maintain safety and security on the ramp and follow safety policies and procedures.
• Communicate efficiently with ground personnel and flight crews.
• Follow applicable federal, state, airport, and company regulations, policies, and procedures.
• Work with other departments to ensure on-time flight performance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED