Ground Service Supervisor

dnata • Boston, MA

6d • $25 - $25

About The Position

The Ground Service Supervisor oversees a team of 5 to 10 agents responsible for safely and efficiently guiding, loading, and unloading aircraft. The role focuses on optimizing operational efficiency and supporting a productive workforce while coordinating with ground personnel, flight crews, and other departments to help ensure flights operate on time. The position requires working on the airport ramp, operating ground support equipment, and following applicable safety, security, regulatory, and company procedures.

Requirements

• Possess and maintain a valid state driver's license and required FAA/airport identification, seals, or authorizations.
• Be able to pass SIDA airport and training tests.
• Possess a high school diploma or GED equivalent.
• Possess basic computer literacy.
• Have 1–2 years of Ground Service Agent and/or supervisory experience.
• Be physically able to stand, lift, bend, stoop, walk, crawl, push, and pull for extended periods.
• Regularly push, pull, lift, and load up to 70 pounds (32 kg).
• Ascend and descend jet-way stairs while carrying baggage.
• Read and interpret aircraft load sheets and check baggage tags and cargo labels.
• Understand and react to verbal and visual commands and safety warnings, with or without sight or visual aids.
• Work outdoors in all types of weather and around jet and machinery noises.

Responsibilities

• Supervise 5 to 10 agents responsible for loading and unloading aircraft.
• Guide inbound and outbound airplanes to and from the gate.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, bag carts, dollies, and conveyor belts.
• Drive and/or operate ground support equipment, including tow tractors, tow bars, belt loaders, container loaders, and baggage tugs.
• Maintain safety and security on the ramp and follow safety policies and procedures.
• Communicate efficiently with ground personnel and flight crews.
• Understand and follow applicable federal, state, airport, and company regulations, policies, and procedures.
• Work with other departments to support on-time flight performance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED