Supervisor, Ground Operations

Veho•San Antonio, TX

2d•$60,000 - $70,000•Onsite

About The Position

As a Ground Operations Supervisor, you are a hands-on leader working day-to-day with Warehouse Associates and Leads. You are responsible for developing warehouse staff by coaching them on the skills needed to succeed and preparing them for future success. You set a standard of operational excellence and help ensure the team’s success through values-based leadership. The role is also responsible for report accuracy, scheduling, cross-functional communication, and ensuring sort and launch packages are processed efficiently while following safety standards. Warehouse operations typically include first, second, and third shifts, and schedules may change based on operational and business needs. Warehouse leadership is expected to be onsite during scheduled shifts; occasional off-site work is at the manager’s discretion. Minimal travel is required.

Requirements

At least 1 year of previous management experience in logistics, operations, or a related field is preferred.
Proficiency with technology platforms and tools relevant to logistics operations.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced, physically demanding environment.
Commitment to delivering exceptional experiences to team members and driver partners.
Willingness to complete a comprehensive background check.
Willingness to work flexible hours, including nights, holidays, and weekends, as operational needs require.
Ability to stand for the duration of a shift.
Ability to move boxes, including frequent bending, and regularly lift and carry up to 50 pounds.
Ability to work in hot or cold temperatures and in an environment with loud noise and fumes.

Responsibilities

Lead and develop warehouse staff through coaching, training, and consistent team development.
Plan and prioritize team and business initiatives, including continuous improvement plans with milestones.
Assess operational needs and coordinate cross-functionally to support seamless, safe operations.
Help ensure on-time delivery and meet or exceed expectations for customers, clients, crowdsourced drivers, and employees.
Schedule shifts in alignment with business needs, operating hours, and projected volume.
Lead the team through values-based leadership to achieve operational KPIs and metrics.
Partner across functions to support successful operations and the organization.
Ensure the accuracy of reports and support effective cross-functional communication.
Ensure sort and launch packages are processed efficiently and safely.