Ground Service Supervisor

Dnata • Boston, MA

5d • Onsite

About The Position

As a dnata Ground Service Agent Supervisor, you will continuously optimize and align operational efficiencies to promote a successful and productive workforce. You will supervise a team of agents who guide, load, and unload aircraft safely and in a timely manner. The role involves coordinating ramp operations, communicating with ground personnel and flight crews, and working with other departments to support on-time flight performance.

The position requires physical work, including standing, lifting, bending, stooping, walking, crawling, pushing, and pulling for extended periods. Employees regularly push, pull, lift, and load up to 70 pounds (32 kg), ascend and descend jet-way stairs while carrying baggage, and work outdoors in all types of weather around jet and machinery noise.

To perform the job successfully, employees must be able to carry out each essential duty satisfactorily, with or without reasonable accommodations. The listed requirements represent the knowledge, skills, and abilities required for the position.

Requirements

• Possess and maintain a valid state driver's license and any other FAA- or airport-required identification, seals, or authorizations.
• Be able to pass SIDA airport and training tests.
• Possess a high school diploma or GED equivalent.
• Have basic computer literacy.
• Have 1–2 years of Ground Service Agent and/or supervisory experience.
• Be able to read and interpret aircraft load sheets and check baggage tags and cargo labels.
• Be able to understand and react to verbal and visual commands and safety warnings, with and without the assistance of sight or visual aids.
• Be physically able to perform the essential job functions, including standing, lifting, bending, stooping, walking, crawling, pushing, and pulling for extended periods.
• Regularly push, pull, lift, and load up to 70 pounds (32 kg).
• Ascend and descend jet-way stairs while carrying baggage.
• Work outdoors in all types of weather and around jet and machinery noises.

Responsibilities

• Supervise a team of 5 to 10 agents responsible for loading and unloading aircraft.
• Guide inbound and outbound airplanes to and from the gate.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, bag carts, dollies, and conveyor belts.
• Drive and/or operate ground support equipment, such as tow tractors, tow bars, belt loaders, container loaders, and baggage tugs.
• Maintain safety and security on the ramp and follow applicable safety policies and procedures.
• Communicate efficiently with ground personnel and flight crews.
• Understand and follow applicable federal, state, airport, and company regulations, policies, and procedures.
• Work with other departments to ensure on-time flight performance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED