Ground Service Supervisor

Dnata • Romulus, MI

6d • Onsite

About The Position

As a dnata Ground Service Agent Supervisor, you will optimize operational efficiency and support a successful, productive workforce. You will supervise a team of agents who guide, load, and unload aircraft safely and on time. The role involves working on the airport ramp, operating ground support equipment, coordinating with ground personnel and flight crews, and helping ensure flights depart on schedule. The position also requires physical work, including regularly handling loads up to 70 pounds and working outdoors in varied weather and around jet and machinery noise.

Requirements

• Possess and maintain a valid state driver's license and any other FAA- or airport-required identification, seals, or authorizations.
• Pass SIDA airport and training tests.
• Possess a high school diploma or GED equivalent.
• Have basic computer literacy.
• Have 1–2 years of Ground Service Agent and/or supervisory experience.
• Be physically able to perform essential job functions, including standing, lifting, bending, stooping, walking, crawling, pushing, and pulling for extended periods.
• Regularly push, pull, lift, and load up to 70 pounds (32 kg).
• Ascend and descend jet-way stairs while carrying baggage.
• Read and interpret aircraft load sheets and check baggage tags and cargo labels.
• Understand and react to verbal and visual commands and safety warnings, with or without sight or visual aids.

Responsibilities

• Supervise a team of 5 to 10 agents responsible for loading and unloading aircraft.
• Guide inbound and outbound airplanes to and from the gate.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, bag carts, dollies, and conveyor belts.
• Drive and/or operate ground support equipment, including tow tractors, tow bars, belt loaders, container loaders, and baggage tugs.
• Maintain safety and security on the ramp and follow safety policies and procedures.
• Communicate efficiently with ground personnel and flight crews.
• Follow applicable federal, state, airport, and company regulations, policies, and procedures.
• Work with other departments to ensure on-time flight performance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED