Ground Service Supervisor
About The Position
The Ground Service Supervisor supervises a team of ground service agents who guide, load, and unload aircraft safely and on time. The role focuses on optimizing operational efficiency and supporting a productive workforce. The supervisor coordinates with ground personnel, flight crews, and other departments to help ensure flight punctuality while maintaining safety, security, and compliance with applicable regulations and procedures. The position involves hands-on ramp work, including aircraft guidance, baggage and cargo handling, and operating ground support equipment. Work takes place outdoors in all types of weather and around jet and machinery noise. The role requires the physical ability to perform demanding tasks, including handling loads of up to 70 pounds regularly and climbing jet-way stairs while carrying baggage.
Requirements
- Possess and maintain a valid state driver's license and any other FAA- or airport-required identification, seals, or authorizations.
- Be able to pass SIDA airport and training tests.
- Possess a high school diploma or GED equivalent.
- Have basic computer literacy.
- Have 1–2 years of Ground Service Agent and/or supervisory experience.
- Be able to read and interpret aircraft load sheets and check baggage tags and cargo labels.
- Be able to understand and respond to verbal and visual commands and safety warnings, with or without visual aids.
- Be physically able to stand, lift, bend, stoop, walk, crawl, push, and pull for extended periods.
- Be able to push, pull, lift, and load up to 70 pounds (32 kg) regularly.
- Be able to ascend and descend jet-way stairs while carrying baggage.
- Be able to work outdoors in all types of weather and around jet and machinery noises.
- Be able to perform each essential duty satisfactorily, with or without reasonable accommodations.
Responsibilities
- Supervise a team of 5 to 10 agents responsible for loading and unloading aircraft.
- Guide inbound and outbound airplanes to and from the gate.
- Lift, load, unload, and transport passenger bags and cargo to and from aircraft, bag carts, dollies, and conveyor belts.
- Drive and/or operate ground support equipment, including tow tractors, tow bars, belt loaders, container loaders, and baggage tugs.
- Maintain safety and security on the ramp and follow safety policies and procedures.
- Communicate efficiently with ground personnel and flight crews.
- Understand and follow applicable federal, state, airport, and company regulations, policies, and procedures.
- Work with other departments to support on-time flight performance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
